Tiffany Northern
Richmond,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
TPUSA / USAA Campaign
03.2023 - Current
- Handle escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Manage high call volume while maintaining a courteous and professional demeanor.
- Handle member bank accounts ie: balance transfers, cash advances, payments, disputes, credit limit adjustments, etc.
- Adapt quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with members, fostering long-term relationships and repeat business.
- Processed all fraud related calls ensuring that members are reimbursed in a timely manner, close down compromised accounts and establish new accounts.
Medical Billing Specialist
HCA Virginia Physicians
02.2018 - 06.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Collected payments and applied to patient accounts.
- Prepared billing correspondence and maintained database to organize billing information.
Executive Secretary
Imperial Plumbing INC.
01.2011 - 01.2015
- Manage office operations to ensure efficiency and productivity
- Manage accounts receivable/payable and reconcile accounts
- Prepare quarterly Business Activity Statements
- Process monthly payroll using QuickBooks
- Manage staff, workers comp, and insurance
- Manage relations with clients, suppliers and contractors
- Order stock and office supplies
- Manage the induction of new employees
- Design company forms including payroll advice and personal leave forms
- Assist with the production of marketing.
Manager
Roma's Ristorante Italiano
01.2001 - 01.2011
- Employ an efficient, high-energy and professional approach to restaurant operations
- Schedule staff to maintain maximum level of performance
- Promote customer satisfaction with excellent service
- Monitor food quality and presentation
- Purchase and control inventory with attention to budget
- Familiar with performing all managerial functions relating to payroll and employee functions
- Familiar with POS Systems.
Education
Associate of Arts - Medical Reimbursement And Coding
Bryant And Stratton College
Richmond, VA06.2018
Rappahannock High School
01.2004
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Extensive knowledge of managerial functions
- Routinely train staff and coordinate employees work schedules
- Expertise in customer service, new clients and distributor relations
- Familiar with purchasing, inventory management, facilities and safety management
- Dedicated individual, reputation for consistently going beyond what is required
- Proficient with MS Word and Excel
Timeline
Customer Service Specialist
TPUSA / USAA Campaign
03.2023 - Current
Medical Billing Specialist
HCA Virginia Physicians
02.2018 - 06.2019
Executive Secretary
Imperial Plumbing INC.
01.2011 - 01.2015
Manager
Roma's Ristorante Italiano
01.2001 - 01.2011
Associate of Arts - Medical Reimbursement And Coding
Bryant And Stratton College
Rappahannock High School
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