Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Tiffany O’Byrne

Tacoma,WA

Summary

Positive and diligent Community Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented community manager with demonstrated operational and leadership skills. Offering 20 years of Property Management experience paired with goal-oriented and performance-minded approach.

Detail-oriented individual with exceptional communication and property management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Community Manager

Security Properties Residential
11.2021 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept property in compliance with local, state, and federal regulations.

Community Manager

ConAm Management
02.2012 - 10.2021
  • Responsible for managing a multi-million-dollar property with retail space working directly with residents, retail space lessees and owners. Provide stable management services to ensure resident retention. Provide staff and maintenance leadership and direction to maintain a 96% or greater occupancy rate.
  • In 2016 and 2017 exceeded budget expectations by 7.0% and budgeted income growth by 2.0% for a positive variance of over $50,000.
  • For the same time period, kept operating expense below budget expectations by 2.9% for a savings of $21,000.

Residential Property Manager

Hometown Property Management
01.2011 - 01.2012
  • Performed management activities for 200 + single family homes with and without direct supervision. Prepared weekly reports indicating property status; rent deposits; occupancy percentages & readiness rates.
  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy all parties.
  • Worked with a variety of property enhancement/maintenance vendors to ensure all homes rent ready

Community Manager

Fulcrum Real Estate
01.2010 - 01.2011
  • Responsible for directing activities of staff and maintenance personnel from lease up to stabilization. Monitored vendor on-site activities. In depth experience in property budgeting projection, preparation and management; including
  • Year-end analysis; market trends; forecasting with rent analysis; and
  • Property improvement and maintenance requirements; vendor contracting requirements; and planning/scheduling expenditures.

Leasing Consultant, Assistant Manager & Community Manager

Glacier Real Estate Services
01.2005 - 01.2010
  • Progressive experience from entry level leasing to community manager.
  • Recognized in 2008 for Best On-Site Manager, Under 150 Units, South (Nominee), For Rent Magazine
  • Performance Award – 2009, Property of the Quarter for Hearthstone Apartment Homes

Leasing Consultant, Assistant Manager & Community Manager

HSC Real Estate Company
01.2003 - 01.2005
  • Progressive experience from entry level leasing to community manager.
  • Recognized in 2008 for Best On-Site Manager, Under 150 Units, South (Nominee), For Rent Magazine
  • Performance Award – 2009, Property of the Quarter for Hearthstone Apartment Homes

Education

Broker's License -

Rockwell
Bellevue, WA
08.2025

Bachelor of Science - Psychology

Central Washington University
Ellensburg, WA
01.1996

Skills

  • Tenant and eviction laws

  • Verbal and written communication

  • Customer service-focused

  • Staff training

  • Financial budgeting and reporting

  • MS office suite

  • Property tours and inspections

  • Leasing and sales

  • Customer relationship management & support

  • CRM software

  • Expertise in Entrata, Yardi & OneSite

  • Social Media Marketing

Certification

  • Licensed Notary - 2025 - 2029

Awards

ConAm - National Property Manager of the Year (Sunny Breummer Award) 2016, ConAm – Pacific Northwest Region – Property Manager of the Year - 2016

Timeline

Community Manager

Security Properties Residential
11.2021 - Current

Community Manager

ConAm Management
02.2012 - 10.2021

Residential Property Manager

Hometown Property Management
01.2011 - 01.2012

Community Manager

Fulcrum Real Estate
01.2010 - 01.2011

Leasing Consultant, Assistant Manager & Community Manager

Glacier Real Estate Services
01.2005 - 01.2010

Leasing Consultant, Assistant Manager & Community Manager

HSC Real Estate Company
01.2003 - 01.2005

Bachelor of Science - Psychology

Central Washington University

Broker's License -

Rockwell

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Tiffany O’Byrne