- Exploring various forms of art, such as Writing, Digital Art, and Crafting, to nurture creativity and personal growth
- I enjoy sketching and drawing, helping to improve my creativity and attention to detail
- Strategy Games
- Avid Reader
- Enjoy participating in dance for overall physical and mental well-being
- Creative Writing
Tiffany Ortiz
McHenry,IL
Summary
Dynamic individual skilled in customer service, problem-solving, and effective communication. Proven track record in managing high-pressure situations while ensuring timely service and maintaining high standards of cleanliness and organization.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Waitress
Larry’s Driftwood Pizza
Creve Coeur, IL
09.2023 - 03.2026
- Provided exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu items and efficient service techniques.
- Collaborated with kitchen staff to streamline food preparation processes.
- Handled cash transactions and maintained accurate financial records daily.
- Developed strong relationships with regular customers to encourage repeat business.
- Assisted management in maintaining cleanliness and organization of dining area.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints effectively, maintaining positive dining experiences.
- Implemented suggestions for menu improvements based on guest feedback, driving sales growth.
Housekeeper
Timber Creek Village Assisted Living
Pekin, IL
02.2023 - 03.2024
- Maintained cleanliness and sanitation standards in resident living areas, promoting a safe environment.
- Managed laundry operations, ensuring timely processing and organization of residents' personal items.
- Trained new staff on cleaning protocols and safety measures to enhance overall team efficiency.
- Developed and implemented improved cleaning schedules, optimizing workflow and resource allocation.
- Monitored inventory levels of cleaning supplies, facilitating timely restocking to prevent shortages.
- Conducted regular inspections of common areas, identifying maintenance needs for prompt resolution.
- Collaborated with nursing staff to address specific resident needs related to cleanliness and comfort.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Quality Control Inspector
Rivian
Normal, IL
03.2023 - 09.2023
- Conducted thorough inspections of vehicles to ensure compliance with quality standards.
- Implemented process improvements, enhancing inspection efficiency and accuracy.
- Collaborated with engineering teams to address quality issues and streamline production workflows.
- Trained new inspectors on quality control procedures and best practices.
- Monitored production processes, identifying deviations from specifications and initiating corrective actions.
- Utilized inspection tools and technologies for precise measurements and assessments.
- Maintained detailed documentation of inspection results for regulatory compliance and reporting purposes.
- Performed visual inspections and non-destructive tests where appropriate.
Crew Team Member
Dunkin' Donuts
Pekin, IL
02.2021 - 07.2023
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated espresso machines and brewing equipment, ensuring high-quality beverage preparation and consistency.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, improving operational efficiency.
- Trained new crew members on standard operating procedures and best practices for service excellence.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies to management.
- Implemented strategies to reduce wait times during busy shifts, contributing to smoother operations.
- Resolved customer complaints effectively, fostering positive experiences and repeat business opportunities.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Crew Shift Leader
KFC
Pekin, IL
12.2017 - 03.2021
- Supervised crew members to ensure compliance with food safety and quality standards.
- Trained new hires on operational procedures and customer service techniques.
- Managed daily inventory levels, reducing waste and optimizing stock usage.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Analyzed customer feedback to identify areas for service enhancement and team development.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
- Implemented new menu items quickly, training staff effectively on preparation methods to ensure consistent product quality.
- Facilitated disciplinary action when necessary.
- Adapted quickly to menu changes and communicated updates effectively to team.
- Enhanced customer loyalty by providing personalized service and remembering regular customers' preferences.
- Conducted regular equipment maintenance checks to prevent operational disruptions.
- Cleaned and maintained tools, equipment and worksites.
- Delivered high-quality food and beverage items consistently, meeting company standards.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Food Handler - ANSI National Accreditation Board - Issue Date 04/03/2025 Expiration Date 04/03/2028
Interests
Timeline
Waitress
Larry’s Driftwood Pizza
09.2023 - 03.2026
Quality Control Inspector
Rivian
03.2023 - 09.2023
Housekeeper
Timber Creek Village Assisted Living
02.2023 - 03.2024
Crew Team Member
Dunkin' Donuts
02.2021 - 07.2023
Crew Shift Leader
KFC
12.2017 - 03.2021