Tiffany Osborne

Prepare loan documentation for small commercial loans in accordance with the approved terms and conditions using LaserPro software.

Review attorney-prepared loan closing documentation to verify compliance with approved terms and conditions, ensuring accuracy and adherence to lending standards.

Processed and booked new loans, renewals, modifications, letters of credit, and extensions into the core processing system, ensuring accuracy and compliance with operational standards.

Responsible for reviewing loan documentation against the formal credit approval and ensuring documents comply with current bank, federal and state policies as well as legal standards.

• Processed loans within a complex loan operation environment.

• Independently review loan documentation, including financial statements, reconciling loans and returning non-fundable loans.
• Collaborate with internal and external counterparties to resolve outstanding documentation, discrepancies, and inquiries.
• Identify and resolve problems related to loan documentation and processing activities, making recommendations for process improvements.
• Design and analyze moderately complex loan documentation reports to meet management requirements.
• Minimize risk through-in depth knowledge of procedural requirements, error monitoring, and adherence to audit and control policies. While maintaining a 100% accuracy rate.
• Maintain direct interaction with external customers to provide information and address inquiries.
• Coached and mentored team members to ensure consistency in quality and compliance.

• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments, and policy coverage.
• Verified insurance claims and determined fair amount for settlement.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Processed and settled auto claims for personal, total loss & property damage with a threshold of up to $35k under strict timelines in a high-volume environment.
• Investigated and reviewed claim documents including police reports, auto repair estimates and car rental agencies invoices per the claims process; calculated and issued checks when necessary.
• Analyzed and reviewed insurance policies for terms of coverage for each claim and communicated with the customer.

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Followed up with customers on unresolved issues.
• Reviewed a minimum of 50 auto repair estimates daily for accuracy, assessing the validity of auto part prices and labor rates are within fair market guidelines.
• Acted as a liaison between ATRT adjusters and 3rd party carriers to provide status updates regarding subrogation demand and payments.
• Evaluated completeness and accuracy of subrogation adjuster.
• Providing resources to the insured or claimant regarding auto body repair options, rental reservations, property mitigation and towing services.