Tiffany Padilla
Centreville,VA
Summary
Results-driven professional with over five years of experience in the healthcare industry. Proven expertise in billing reconciliation, patient care support, and customer service. Hardworking job seeker eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
After School Specialist/Summer Camp Assistant Counselor
Ormond Stone Middle School
11.2023 - Current
- Assisted in the development and execution of after-school and camp programs, leading to a 20% increase in student participation
- Communicated effectively with parents and school staff to foster a collaborative environment to support the educational goals and the well being of students
- Provided training to new employees every month on ASP structure and clubs, monitoring student behavior, and county safety policies
- Handled administrative duties such as answering phone calls, attendance tracking, and record keeping, reducing admin errors by 40%.
Team Lead Billing Reconciliation Specialist
North American Partners in Anesthesia
12.2020 - 11.2023
- Retrieved and compiled patient medical records from facilities to ensure a proper and 99% accurate billing process while maintaining a 1-day lag
- Gathered and recorded missing information to report to management and successfully resolved 200 billing discrepancies in a quarter
- Responsible for engaging with providers and facility personnel on a daily basis to verify medical procedures and minimize turnaround time within 5 business days of month-end close
- Scanned and imported records in the appropriate billing system to update patient profiles and maintain documentation accessible only to authorized staff in compliance with HIPAA
- Audited daily reports using excel spreadsheets for special cases and summarized findings and recommendations for improvements
Medical Receptionist/Assistant
Comprehensive Urgent Care
02.2019 - 10.2020
- Promoted for industrious work ethic organization and customer service skills that resulted in 120% increase in patient volume and patient retention
- Handled administrative tasks such as providing support to staff and office management with photocopying documents, filing records, and organizing paperwork
- Collected patient demographic and verified patient insurance information and coverage while keeping a 98% accuracy inputting data into EHR systems ensuring up-to-date records
- Assisted healthcare provider with clinical tasks such as taking vital signs, recording medical histories, and preparing examination rooms for patient visits
- Maintained patients records, both electronically and paper format, ensuring accuracy, confidentiality and compliance with regulations such as HIPAA.
Sales Associate/MIT
Forever 21
05.2014 - 12.2018
- Monitored sales activities to ensure that customers received superior service and accurate cash handling experience
- Delivered excellent customer service by assisting with inquiries, locating merchandise, processing returns/exchanges and resolving issues or complaints
- Trained and onboarded 10 new employees on store procedures, engaged in sales, up-selling, inventory processing and reconciling cash drawers with all trainees exceeding performance expectations within 2 months
- Consistently exceeded monthly targets in sales by 15% by implementing new sales strategies and promotions
Education
Criminal Justice
Northern Virginia Community College
Manassas, VA01.2017
High School Diploma -
Westfield High School
Chantilly, VA06.2014
Skills
- Microsoft Office Products
- EMR/EHR Systems
- Documentation Management
- Bilingual (Spanish/English)
- Time Management
- Attention To Detail
- Interpersonal Skills
- Organizational Skills
- Data Entry
- Training and Development
- Auditing
- Problem Solving
Timeline
After School Specialist/Summer Camp Assistant Counselor
Ormond Stone Middle School
11.2023 - Current
Team Lead Billing Reconciliation Specialist
North American Partners in Anesthesia
12.2020 - 11.2023
Medical Receptionist/Assistant
Comprehensive Urgent Care
02.2019 - 10.2020
Sales Associate/MIT
Forever 21
05.2014 - 12.2018
Criminal Justice
Northern Virginia Community College
High School Diploma -
Westfield High School
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