Manages and oversees large pediatric clinic, manages staff recruitment, staff training, onboarding, scheduling, and performance evaluations
Ensures standards of care and quality of services are provided within organizational goals, lead and facilitate monthly provider and staff meetings, service recovery expert for patients who have complaints
Determine fiscal requirements and prepares annual budget, support and oversee PSR staff, create and modify job descriptions as needed, monitor and verify expenses and revenue
Ensures staff are compliant with annual trainings and education, train and educate staff on dept policies, and procedures and complete yearly competencies, order and track inventory
Present training and new materials to other organizational leaders, participate in immunization committee
Supervisor-Health Information Management
Carle health
08.2017 - 08.2021
Review staffing needs and supervision and training of staff, identify process improvement areas and recommend changes
Responsible for schedules, monitoring timecards and PTO requests, establish productivity guidelines to meet department goals
Responsible for all hiring, interviewing, and selecting staff, coordinates staff monthly meetings, complete annual performance appraisals
Review policies and procedures with other leaders and implement changes as needed, run productivity reports, ensure dept is complying with HIPAA guidelines
Monitors turnaround time of document processing/scanning, assist with chart deficiency/analysis WQ and provider suspension, prep, scan, and index medical records as needed, complete OnBase document corrections, mileage reimbursement
Case Manager
OSF HEALTHCARE
05.2016 - 11.2017
Conduct phone assessments with high-risk patients (COPD, heart failure, sickle cell, diabetes), set achievable goals to help patients remain compliant with care
Help reduce the risk of 30-day readmissions, assist patient with finding transportation to and from doctor appointments by taxi vouchers and insurance reimbursement
Legal Analyst
CATERPILLAR
06.2012 - 01.2015
Performed complex document review to ensure all contract language met legal requirements, assisted with legal research
Responded to vendor and supplier inquiries, managed dept legal filing system, completed all document retention