Tiffany Parker
Office Manager
Chillicothe,OH
Summary
Experienced Office Manager equipped to support day-to-day operational functions and accomplish business goals. Personable leader, problem-solver and thrives in high-pressure, team-based atmospheres. Experience stepping into roles and quickly making positive changes to drive company success. Blends advanced organizational, business expertise to enhance workflows and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Office Manager,
Graf Dental Surgery
Wheelersburg, Ohio
10.2023 - Current
- Manage the day-to-day operations of a 12-member dental surgery team.
- Conduct effective morning huddles, staff meetings, and employee development sessions.
- Lead the hiring process, manage employee benefits administration, and conduct regular performance evaluations with constructive feedback to uphold office policies.
- Maintain accuracy in timesheet submission for efficient payroll processing.
- Conduct daily consults, highlighting the advantages of All on X solutions and extensive dental treatments.
- Aid patients with identifying viable financing options and ensured timely collection of full payment.
- Maintain oversight of consults and potential leads to measure progress.
Office Manager,
North Court Family Dentistry
Circleville, Ohio
08.2020 - 10.2023
- Successfully returned to role of Office Manager
- Responsible for coordinating and executing operational tasks for a team of 14 individuals at a dental office.
- Conducted daily huddles and monthly one-on-one meetings.
- Executed payroll processing, managed bank deposits and facilitated payment issuance using QuickBooks.
- Facilitated efficient patient flow and reduced wait times for patients.
- Oversaw patient appointment scheduling and maintained an organized office calendar.
- Efficiently handled patient records, billing, coding for dental procedures and resolved outstanding insurance claims.
Treatment Coordinator/Team Leader,
Magnolia Dental Esthetics
Chillicothe, Ohio
01.2018 - 08.2020
- Presented treatment options and evaluated financial alternatives.
- Ensured timely payment processing and diligently followed up on pending insurance claims.
- Provided prompt and courteous customer service by answering incoming calls, greeting patients, and maintaining accurate records of their medical history and insurance information.
Insurance Coordinator,
North Court Family Dentistry
Circleville, Ohio
01.2014 - 07.2017
- Posted insurance payments and tracked outstanding insurance claims.
- Successfully reconciled outstanding account balances to improve office revenue.
- Inputted treatment plans, validated insurance coverage, and successfully processed insurance claims.
Timeline
Office Manager, - Graf Dental Surgery
10.2023 - Current
Office Manager, - North Court Family Dentistry
08.2020 - 10.2023
Treatment Coordinator/Team Leader, - Magnolia Dental Esthetics
01.2018 - 08.2020
Insurance Coordinator, - North Court Family Dentistry
01.2014 - 07.2017
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