Enhanced patient experience through compassionate care and communication during blood draw procedures.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Site Supervisor/Phlebotomist
Covid Clinic
12.2020 - 02.2023
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
Administered and interpreted infrared temperature scans, blood samples and surveys.
Managed over 20-300 patients per day
Team Member
McDonald’s
07.2017 - 01.2020
Managed over 200 customers per shift. Consistently provided friendly service to promote better customer engagement. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
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