Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Graham

Summary

Dynamic Medical Assistant with extensive experience at Temple University Hospital, excelling in patient care and phlebotomy techniques. Proven ability to enhance clinic efficiency and patient satisfaction through effective scheduling and compassionate support. Skilled in EMR management and maintaining confidentiality, ensuring high-quality healthcare delivery.

Overview

46
46
years of professional experience

Work History

Phlebotomist

Tender Care Phlebotomy LLC
Elkins Park, PA
07.2009 - Current

I would drive to patient's homes and also to outpatient labs and nursing facilities to collect blood specimens bring the blessings back to the office/lab and prepare the specimens by using this interviews pouring off samples refrigerate and freeze and samples of urine and blood

  • Collected blood samples using venipuncture and capillary techniques with precision.
  • Ensured compliance with safety protocols and infection control procedures during sample collection.
  • Assisted in training new staff on phlebotomy techniques and best practices.
  • Monitored inventory levels of supplies, ensuring availability for uninterrupted operations.
  • Conducted quality assurance checks on equipment to guarantee optimal performance and reliability.
  • Provided compassionate patient care, addressing concerns and easing anxieties during procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.

Phlebotomy Technician/ Medical Assistant

Abington Memorial Hospital
1200 Old York Road Abington Pennsylvania
06.1996 - 2009
  • Collaborated with healthcare professionals to streamline blood collection processes.
  • Performed venipunctures and capillary draws with precision and adherence to safety protocols.
  • Assisted in training new staff on phlebotomy techniques and hospital protocols.
  • Maintained accurate patient records and sample labeling to ensure identification integrity.
  • Monitored and reported patient reactions during procedures, ensuring comfort and safety.
  • Participated in continuous education programs to enhance phlebotomy skills and knowledge.
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
  • Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
  • Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
  • Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
  • Logged patient information and recorded results into system.
  • Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Organized daily work based on collection priority.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Provided guidance and support to laboratory personnel.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.

Emergency Room Technician

Temple University Health System - Careers
Philadelphia, PA
06.1980 - 06.1996
  • Collected blood samples using established protocols to ensure patient safety and comfort.
  • Maintained accurate records of patient interactions and sample collections in electronic health systems.
  • Assisted in training new staff on phlebotomy techniques and best practices for patient care.
  • Ensured compliance with infection control procedures during blood draws and specimen handling.
  • Implemented quality assurance measures to improve accuracy of test results and reduce errors in sample handling.
  • Collaborated with healthcare team to provide timely results for diagnostic testing, enhancing patient outcomes.
  • Monitored inventory levels of phlebotomy supplies, facilitating timely replenishment to maintain operational efficiency.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Medical Assistant/ Phl

Temple University Hospital
Philadelphia, PA
06.1980 - 04.1996
  • Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
  • Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
  • Prepared exam rooms and medical equipment, streamlining readiness for patient visits.
  • Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
  • Coordinated scheduling of appointments and follow-ups to optimize provider availability.
  • Collaborated with nursing staff to implement care plans, improving patient outcomes through teamwork.
  • Monitored vital signs and documented findings in EHRs, ensuring timely responses to patient needs.
  • Conducted inventory management of medical supplies, reducing waste and ensuring availability of necessary items.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Improved clinical workflow with introduction of electronic health records system.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.

Education

Diploma And Certificate - Medical Assistant

National School of Health And Technology
Philadelphia, PA
06-1977

Skills

  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • HIPAA compliance
  • Medical terminology
  • Vital sign monitoring
  • Direct patient care
  • EMR / EHR
  • Data entry
  • Clinical documentation
  • Phlebotomy
  • Reliable team player
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Appointment setting
  • Compassionate caregiver
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Sterile technique
  • Adaptable
  • Simple dressings
  • Inventory and supply management
  • Inventory management
  • Professional bedside manner
  • Medical terminology in languages
  • Monitoring patient progress
  • Valid state driver's license
  • Emergency response preparedness
  • Reliable transportation
  • Conflict resolution
  • Laboratory maintenance
  • Companionship and emotional support
  • Lab equipment operation
  • Lab equipment calibration
  • pH testing
  • Emergency room procedures

Timeline

Phlebotomist

Tender Care Phlebotomy LLC
07.2009 - Current

Phlebotomy Technician/ Medical Assistant

Abington Memorial Hospital
06.1996 - 2009

Emergency Room Technician

Temple University Health System - Careers
06.1980 - 06.1996

Medical Assistant/ Phl

Temple University Hospital
06.1980 - 04.1996

Diploma And Certificate - Medical Assistant

National School of Health And Technology
Curtis Graham