TIFFANY PATTERSON
Stone Mountain,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
Work History
Paraprofessional Special Education
Gwinnett County Public Schools
11.2023 - 05.2024
- Classroom management Enforcing classroom safety and behavior, and helping with behavior management during lessons
- Lesson preparation Setting up classroom materials and tools before class, and co-teaching lesson components
- Student support Assisting with attendance, grading assignments, and reinforcing concepts for students who need extra help
- Student supervision Supervising students during class, recess, and field trips, and attending to their physical, personal, academic, and emotional needs
- Student progress Monitoring student progress and tracking their progress towards educational goals
Call Center Representative
Kaiser Permanente
11.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Maintained strong call control and quickly worked through scripts to address problems
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Patient Service Representative
American health Imaging
12.2021 - 05.2024
Education
Certification - Phlebotomy
Cambridge College of Healthcare & Technology
Delray Beach, FL05.2022
High School Diploma -
Dunwoody High School
Dunwoody, GA05.2007
Skills
- Data Entry
- Resolving issues
- Answering questions
- Communicating with clients
- Schedule Management
- Parent Communication
- Group and individual instruction
- Activity implementation
- Insurance verifying
- Customer Service
- Patient confidentiality
- HIPAA Compliance
- Behavior improvements
- Student Supervision
- Classroom Management
- Social support
- Calm and Patient Demeanor
- Computer Skills
- Patient
- First Aid and CPR Certification
- Basic First Aid and CPR
Timeline
Paraprofessional Special Education
Gwinnett County Public Schools
11.2023 - 05.2024
Call Center Representative
Kaiser Permanente
11.2022 - Current
Patient Service Representative
American health Imaging
12.2021 - 05.2024
Certification - Phlebotomy
Cambridge College of Healthcare & Technology
High School Diploma -
Dunwoody High School
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