Tiffany Perdomo
Tampa,FL
Summary
Customer-focused professional with expertise in member advocacy and support. Adept at addressing inquiries, resolving issues, and promoting services with a focus on enhancing customer experience. Proven track record in managing transactions accurately while maintaining high standards of service.
Overview
12
12
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
Tampa, Florida
08.2024 - Current
- Resolved member issues through effective communication and problem-solving skills.
- Assisted members with account inquiries and transactions at financial institution.
- Educated members on products and services offered by the credit union.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer transactions efficiently and accurately.
- Promoted bank products to enhance customer satisfaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Assisted in the implementation of new technologies and processes to improve patient access services.
Admissions Representative
Ultimate Medical Academy
11.2018 - 08.2024
- Engaged with prospective students to understand their interests and goals. prospective students' interests, backgrounds, challenges and goals to guide them in deciding if UMA is the right choice.
- Contact prospective students via phone to conduct interviews.
- Referred students to financial aid or specialized teams, including military services and disability services.
- Complete paperwork and online forms timely, accurately and according to policies and procedures.
- Represented UMA with professionalism to enhance public perception and foster positive relationships within the community.
Assistant Manager
Blue Sky Brandon
Brandon, FL
02.2018 - 11.2018
- Managed waitlist leads by tracking inquiries and following up to maximize tenant placements
- Facilitated tenant move-ins by coordinating logistics and ensuring all paperwork was completed accurately.
- Generated maintenance requests by assessing tenant needs and documenting issues for prompt resolution.
- Developed monthly community calendars to promote events and enhance tenant engagement
- Give leasing information to prospective tenants
- Answer all incoming calls
- Oversaw after school program by organizing activities and ensuring participant safety and satisfaction
- Work closely with neighborhood security and law enforcement
Finance Specialist
CDL School Inc
Tampa, FL
03.2016 - 10.2017
- Developed student loan applications to facilitate funding for education
- Monitored loan delinquencies to support students in maintaining financial compliance
- Maintain all student records
- Enrolling students
- Facilitated orientations for new students
- Conducting open houses
- Conducting student graduations
- Created advertisements to promote school's programs and attract prospective students
- Report and assist directly to the school's dean
Intake Specialist
Chrysalis Health
Tampa, FL
12.2014 - 03.2016
- Processed and managed referrals to streamline client onboarding
- Checking new client insurance eligibility
- Created and organized new patient charts for efficient record-keeping
- Answered all incoming calls, ensuring timely response to client inquiries
- Responding to all correspondence via voice mail, email, and mail
- Sorted and organized documents in filing system
- Proper use of copy machine, Fax, as well as scanners
- Direct assistant to all supervisors and office managers
Education
High school or equivalent -
Delaware Valley Job Corp.
Callicoon, NY10-2011
Skills
- Customer service excellence
- Financial product knowledge
- Cash handling and transactions
- Customer relationship management
- Financial compliance
- Scheduling and time management
- Microsoft Office proficiency
- Training and development
- Team building and collaboration
- Conflict resolution
- Multilingual communication skills
- Inventory management
Timeline
Member Advocate
Suncoast Credit Union
08.2024 - Current
Admissions Representative
Ultimate Medical Academy
11.2018 - 08.2024
Assistant Manager
Blue Sky Brandon
02.2018 - 11.2018
Finance Specialist
CDL School Inc
03.2016 - 10.2017
Intake Specialist
Chrysalis Health
12.2014 - 03.2016
High school or equivalent -
Delaware Valley Job Corp.