Tiffany Perkins
Houston
Summary
Experienced manager with a strong background in customer service and operations management. Skilled in leading teams, supervising daily operations, training employees, resolving customer concerns, and maintaining efficient workflows in fast-paced environments. Experienced in staff scheduling and improving customer satisfaction. Recognized for strong communication, leadership, problem-solving, and the ability to manage multiple responsibilities while maintaining high operational standards.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Everise
Houston, TX
09.2021 - Current
- Managed daily customer service operations in a remote work environment
- Supervised and supported customer service representatives to ensure high performance and customer satisfaction
- Resolved escalated customer complaints and complex service issues efficiently
- Monitored team productivity, response times, and service quality metrics
- Trained and coached employees on company policies, communication standards, and problem-solving techniques
- Maintained accurate customer records using CRM and support software
- Improved customer satisfaction by implementing efficient service processes and workflow improvements
- Coordinated with other departments to resolve customer concerns and ensure timely follow-up
- Conducted virtual meetings, performance evaluations, and ongoing team development
Manager
Bourbon Street Daquiris
Houston, TX
04.2016 - 10.2021
- ensuring efficient food and beverage service
- Supervised, trained, and scheduled staff to maintain excellent customer service and team productivity
- Handled customer concerns and resolved issues professionally to ensure customer satisfaction and repeat business
- Monitored inventory levels, ordered supplies, and maintained proper stock of food, beverages, and bar products
- Ensured compliance with health, safety, sanitation, and alcohol service regulations
- Oversaw cash handling, register reconciliation, and daily sales reporting
- Coordinated opening and closing procedures, including facility cleanliness and security
- Assisted with hiring, onboarding, and performance management of employees
- Maintained quality standards for food preparation, drink consistency, and overall guest experience
- Developed promotional strategies and specials to increase sales and customer engagement
- Managed vendor relationships and coordinated deliveries to support smooth restaurant operations
Sales Floor Team Leader
Target
Houston, TX
02.2012 - 03.2016
- Led daily sales floor operations with a focus on clothing presentation, merchandising, and visual displays
- Organized and set new apparel merchandise according to store layout plans and seasonal promotions
- Created attractive product displays to improve customer engagement and support sales goals
- Ensured clothing racks, tables, and display areas were clean, organized, and fully stocked
- Supervised team members while assigning tasks and maintaining productivity standards on the sales floor
- Assisted customers with product questions, sizing, and locating merchandise to provide excellent customer service
- Coordinated inventory restocking and monitored merchandise levels to maintain accurate floor presentation
- Implemented visual merchandising standards and updated displays
Education
High School Diploma -
Westside High School
Houston, TXSkills
- Team Leadership
- Staff Training & Development
- Customer Service Management
- Communication Skills
- Conflict Resolution
- Problem Solving
- Multi tasking
- Adaptability
Timeline
Customer Service Manager
Everise
09.2021 - Current
Manager
Bourbon Street Daquiris
04.2016 - 10.2021
Sales Floor Team Leader
Target
02.2012 - 03.2016
High School Diploma -
Westside High School