Tiffany Perkins
Mill Creek
Summary
Dynamic professional with expertise in customer relationship management, team leadership, and point-of-sale management. Proven ability to enhance customer experiences and drive sales through effective merchandising displays.
Overview
12
12
years of professional experience
Work History
Cashier/Backup front end Lead
QFC
Mukilteo
09.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register, processing customer transactions accurately and efficiently.
- Assisted customers with inquiries and product selection, improving their shopping experience.
- Delivered friendly service, fostering positive shopping experiences for customers.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Worked closely with team members to ensure seamless operations during busy hours. to ensure smooth operations.
- Followed company policies for returns and exchanges promptly.
Wine Department Manager
QFC
Mill Creek
12.2021 - 09.2025
- Oversaw daily operations of the wine department, ensuring compliance with regulations.
- Managed inventory levels for wine selection and ensured stock availability.
- Tracked inventory levels and placed orders to maintain consistent stock availability.
- Created wine displays that increased customer engagement and boosted sales.
- Assisted customers with wine selections and provided tailored recommendations.
- Provided excellent customer service by answering questions about wine selection, pairing options and pricing information.
- Resolved customer complaints professionally and efficiently.
- Analyzed financial reports to pinpoint profit opportunities and manage costs within the wine department.
- Maintained cleanliness and organization of the wine department area.
Floral Department Manager
QFC 874 and 859
Bellevue
09.2018 - 09.2021
- Managed daily operations of floral department at QFC stores.
- Coordinated special orders and events, achieving timely delivery and setup to meet customer satisfaction.
- Developed seasonal displays that enhanced visual appeal and increased customer engagement.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Maintained inventory levels of flowers and supplies for optimal freshness.
- Monitored sales performance to identify opportunities for increasing revenue.
- Established partnerships with local businesses to attract additional traffic into the store.
Front End Manager
QFC
Bellevue
05.2014 - 08.2018
- Managed front-end operations to enhance customer service experiences.
- Trained staff on effective checkout procedures and customer interaction techniques.
- Coordinated schedules and assignments for front-end team to improve operational efficiency.
- Created employee schedules based on skill sets and coverage needs to ensure optimal shift coverage.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and resolved technical issues to ensure smooth front-end operations. related to the front end development process.
Education
GED -
Lynnwood High
Lynnwood, WA06-1998
Skills
- Point-of-sale management
- Cash management
- Inventory control
- Merchandising display
- Product knowledge
- Customer relationship management
- Team leadership
Timeline
Cashier/Backup front end Lead
QFC
09.2025 - Current
Wine Department Manager
QFC
12.2021 - 09.2025
Floral Department Manager
QFC 874 and 859
09.2018 - 09.2021
Front End Manager
QFC
05.2014 - 08.2018
GED -
Lynnwood High