Pamela Robison
Dallas,TX
Summary
Dynamic Front End Lead with a proven track record in team leadership, customer service, and point-of-sale management. Expertise in policy implementation and employee training, driving operational efficiency and enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Front End Lead
Dicks Sporting Goods
Dallas, Texas
12.2017 - Current
- Led front-end team to ensure exceptional customer service and support.
- Trained new staff on front-end processes and best practices.
- Managed daily operations of cash registers and point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Implemented front-end policies to enhance overall store efficiency.
Retail Branch Associate
Community America Credit Union
Overland Park, Kansas
10.2018 - 07.2019
- Assisted members with account inquiries and transaction processing.
- Educated customers on banking products and services available.
- Handled cash transactions accurately and efficiently daily.
Customer Care Representative
Alliance Data
Lenexa, Kansas
07.2016 - 11.2017
- Assisted customers with inquiries regarding account status and services offered.
- Resolved customer complaints using effective communication and problem-solving techniques.
- Documented customer interactions in the database for future reference and follow-up.
Education
Bachelor of Arts - Sociology
UMKC
Kansas City, MO06-1995
Skills
- Point-of-sale management
- Cash handling
- Customer service
- Employee training
- Policy implementation
- Team leadership
References
- Rich Sanford (770) 789-2838
- Ariel Fieber (559) 997-5020
Timeline
Retail Branch Associate
Community America Credit Union
10.2018 - 07.2019
Front End Lead
Dicks Sporting Goods
12.2017 - Current
Customer Care Representative
Alliance Data
07.2016 - 11.2017
Bachelor of Arts - Sociology
UMKC