Tiffany Peterson
Spokane Valley,WA
Summary
Accomplished, well-rounded Account Representative with 15 years experience in sales support and customer service. Strong attention to detail and excellent time management ability. Used critical thinking to resolve work issues under demanding situations. Highly persuasive professional known for exceeding targets.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
National Barricade & Sign
Spokane Valley, WA
10.2021 - 09.2024
- Provided customers with product information, pricing and availability.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Contributed ideas for improving internal processes related to sales operations.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
Key Account Support Representative
Emery Jensen Distribution
Spokane Valley, WA
06.2006 - 06.2021
- Reviewed accounts for delinquencies and other ongoing issues.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
- Offered available products and solutions to meet diverse requirements.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Provided information about new and existing promotions to retailers.
- Maintained positive working relationships with retailers and representatives.
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
Account Representative Specialist
Capitol Reprographics
Sacramento, CA
02.2003 - 08.2005
- Responsible for the pick-up and delivery of legal discovery to be scanned and/or copied Communicate effectively direct with Attorney and/or Paralegal to identify needs relating to legal documents to be scanned and/or copied.
- Responded to client calls and inquiries to deliver applicable information.
- Entered client data into custom software to manage records and customer relationships
Education
High School Diploma -
West Valley High School
Spokane, WA06.1985
Skills
- Business acumen
- Strategic account development and management
- Sales proposal creation
- Effective customer upselling
- Document control
- Account reconciliation
- Stock management
- MS Excel, Word, Outlook
Timeline
Inside Sales Representative
National Barricade & Sign
10.2021 - 09.2024
Key Account Support Representative
Emery Jensen Distribution
06.2006 - 06.2021
Account Representative Specialist
Capitol Reprographics
02.2003 - 08.2005
High School Diploma -
West Valley High School
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