Tiffany Pinnock
Jacksonville,FL
Summary
Experienced with managing customer interactions and resolving issues promptly. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive and professional demeanor under pressure.
Professional customer service expert skilled in resolving inquiries and ensuring customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Proven ability in communication, problem-solving, and multitasking, ensuring efficiency and reliability in all tasks. Known for positive attitude and commitment to excellence in service delivery.
Overview
21
21
years of professional experience
Work History
Customer Service Clerk
United States Postal Service
11.2019 - Current
- Lead Clerk
- Data Entry
- Sort mail by address and zip codes
- Assisting customers and selling stamps, money orders, post cards etc..
- Assisting customer with any questions and problems
- Arrange mail for delivery routes
- Process mail throughout the facility.
Customer Service PSE Clerk
United States Postal Service
11.2016 - 08.2019
- Data Entry
- Lead Clerk at the NDC
- Process mail throughout the facility
- Data Entry
- Work on the APBS
- Work in automation
- Sort mail in manual latter and in manual flats
Sales and Stock Associate Customer Service
Guess Factory
08.2016 - 04.2017
- Assist customers on the sales floor
- Maintain Stock room and sales floor
- Greet customers
- Cashier
- Supervisor in training
Housekeeping & Dietary
Whitestone Care Center
11.2015 - 04.2016
- Clean lobby.
- Maintain and clean resident's rooms.
- Maintain dining room for residents.
- Clean office.
- Maintain Kitchen.
- Wash dishes.
- Prepare the line.
- Serve the food
Picker/Packer
Amazon
08.2014 - 09.2014
- Picking Amazon products.
- Packing Amazon products.
- Shipping Amazon products
Passenger/Customer Service Agent
Swissport
03.2014 - 07.2014
- JFK
- Data Entry
- Check-In Agent
- Gate Agent
- Tag baggage for passenger
Housekeeping
Ramada Inn
04.2013 - 10.2013
- Clean hotel rooms.
- Assist guest on what they need.
- Greet guest when they enter and exit the hotel.
- Clean hotel lobby and bathroom.
- Wash, dry, and fold laundry
Direct Sales Support/ Customer Service
Comcast
03.2011 - 08.2011
- Data Entry for sales rep and customer
- Answering calls for customer and resolving any issues
- Discuss plans and promotions to sales rep
- Follow up with customs with satisfactions of service
Tax Preparer
Jackson Hewitt
11.2008 - 05.2009
- Prepare Monthly, quarterly and yearly tax filings
- Filing federal, state and local taxes
- Resolving issues on customer’s paperwork
- Enter data for my clients to receive the right income from their taxes
- Organize fills from alphabetical order
Customer Service, Sales and Stock
Foot Star
08.2005 - 03.2008
- Maintain the shoes department
- Organize shoes from sizes, color, style, and number
- Maintain and organize stock room
Customer Service, Sales Cashier, and Stock
K-Mart
10.2004 - 01.2005
- Maintain toys department
- Organize toys from band, style, color, age group, and gender
- Maintain and organize toys stock room
- Cashier
Education
Associate in Accounting -
FSCJ College
Jacksonville, FL11.2025
Some College - Criminal Justice
Briarcliff College
Queens, NY12.2010
High School Diploma -
William H Maxwell
Brooklyn, NYSkills
- Data entry expertise
- Proficient in customer support
- Experienced supervisor
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
Customer Service Clerk
United States Postal Service
11.2019 - Current
Customer Service PSE Clerk
United States Postal Service
11.2016 - 08.2019
Sales and Stock Associate Customer Service
Guess Factory
08.2016 - 04.2017
Housekeeping & Dietary
Whitestone Care Center
11.2015 - 04.2016
Picker/Packer
Amazon
08.2014 - 09.2014
Passenger/Customer Service Agent
Swissport
03.2014 - 07.2014
Housekeeping
Ramada Inn
04.2013 - 10.2013
Direct Sales Support/ Customer Service
Comcast
03.2011 - 08.2011
Tax Preparer
Jackson Hewitt
11.2008 - 05.2009
Customer Service, Sales and Stock
Foot Star
08.2005 - 03.2008
Customer Service, Sales Cashier, and Stock
K-Mart
10.2004 - 01.2005
Some College - Criminal Justice
Briarcliff College
Associate in Accounting -
FSCJ College
High School Diploma -
William H Maxwell