Tiffany Pittman
Community HealthCare
Vancouver,WA
10
Years of experience
Detail-oriented medical receptionist with expertise in electronic medical records and patient demographics management. Excels in providing exceptional customer service while efficiently handling scheduling and compliance tasks. Strong ability to thrive in fast-paced environments, ensuring both patient satisfaction and administrative accuracy.
Work History
Customer Service Representative
1 Year 10 Months- Provided exceptional customer support through phone and chat interactions.
- Resolved customer inquiries efficiently while maintaining a positive attitude.
- Documented customer interactions accurately in the CRM system.
- Contact medical offices to secure prior authorization for patient procedures
- For Aim Specialty Health
Customer Service Representative
1 Year 10 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints promptly, improving satisfaction and retention.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted office team with clerical duties, including patient check-in/out, reviewing documents, managing referrals and prescriptions, and handling inbound/outbound calls for VIP Care.
Medical Receptionist
1 Year 5 Months- Record messages and make sure they are attended to and brought to the attention of the relevant person
- Made outgoing calls to communicate with patients and staff
- Update any information on patient medical records in computer
- Greet patients and other callers in a courteous and efficient manner Obtaining patient demographics and verifying insurance information
- Obtain necessary patient information to meet current federal guidelines and meaningful use guidelines for electronic medical records
- Scheduling follow up appointments and inputting recall notices into EMR as needed
- Assist clinics in scheduling medical and dental patients.
- Answered phone calls and messages for 100-physician dentist, psychiatrist, medical dr. ARNP, RN, PA at a medical facility, scheduling appointments, and handling patient inquiries.
Return Agent / Customer Service Associate
1 Year 9 Months- Reviewed customer rental contracts, verified vehicle keys, and guided customers to their rental vehicles.
- Handled rental returns, checked fuel levels and inspected for vehicle damage, and secured customer signatures on tablets.
- Sold vehicle upgrades and other products when customers arrived from the rental desk to pick up vehicle.
- Streamlined return process for faster vehicle turnover, enhancing availability for incoming customers.
- Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
- Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
- Assisted colleagues to enhance teamwork and support.
Sales Advisor / Customer Service Associate
1 Year 11 Months- Demonstrated merchandise and products to customers, enhancing sales engagement at Costco
- Explained features and answered questions while providing samples to support informed purchasing decisions
- Communicated clearly to ensure customer satisfaction and resolve inquiries effectively.
Education
Medical Billing and Coding - Associate's degree
GED
Skills
Patient scheduling
Appointment management
Electronic medical records
Insurance verification
Healthcare compliance
Medical terminology
Customer relationship management
Timeline
Medical Receptionist
Community HealthCare
01.2023 - 06.2024Read More
Customer Service Representative
Ansafone Contact Centers
01.2021 - 11.2022Read More
Customer Service Representative
Ansafone Contact Centers
01.2021 - 11.2022Read More
Return Agent / Customer Service Associate
Advantage Rental Car
08.2016 - 05.2018Read More
Sales Advisor / Customer Service Associate
Club Demonstration Services, CDS
09.2014 - 08.2016Read More
Ultimate Medical Academy
Medical Billing and Coding from Associate's degree
Read More
Clark College
GED
Read More