Tiffany Post
Bossier City,LA
Summary
Dynamic operations manager with a proven track record at The Hanover Company, enhancing efficiency through strategic initiatives and performance metrics. Skilled in team leadership and staff training, I successfully improved productivity and fostered a culture of excellence, driving significant improvements in operational effectiveness and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Manager
Anytime Fitness
12.2022 - 07.2023
- Implemented daily operational activities to enhance member experience and satisfaction.
- Trained staff on fitness protocols and customer service best practices.
- Coordinated group fitness classes, ensuring adherence to safety guidelines and schedules.
- Assisted in managing facility maintenance, promoting a clean and welcoming environment.
Operations Manager
The Hanover Company
02.2002 - 10.2006
- Streamlined operational processes to enhance efficiency and reduce downtime.
- Led cross-functional teams to execute strategic initiatives and achieve organizational goals.
- Implemented performance metrics to monitor team productivity and identify areas for improvement.
- Developed training programs to enhance staff competencies and operational effectiveness.
Leasing Director
JPI
11.1995 - 07.2001
- Led leasing strategy development, optimizing occupancy rates across multiple properties.
- Directed market analysis to identify trends and inform pricing strategies for new leases.
- Mentored leasing agents, enhancing team performance and customer engagement techniques.
- Implemented tenant retention programs, improving satisfaction and reducing turnover rates.
Education
No Degree - Multimedia Graphic Designs
The Art Institute of Dallas, TX
Dallas, TXHigh School Diploma -
DeSoto High School
DeSoto, TX05-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager
Anytime Fitness
12.2022 - 07.2023
Operations Manager
The Hanover Company
02.2002 - 10.2006
Leasing Director
JPI
11.1995 - 07.2001
No Degree - Multimedia Graphic Designs
The Art Institute of Dallas, TX
High School Diploma -
DeSoto High School