Open To Work
Tiffany Rasmussen
Summary
Innovative healthcare leader with extensive experience in team management and training. Proven track record in enhancing service quality and operational efficiency in high-volume settings. I am skilled in performance analysis and dedicated to advancing patient care outcomes. Committed to driving organizational success through strategic leadership and collaboration.
Overview
30
30
years of professional experience
Work History
Patient Services Supervisor
Quest Diagnostics
Columbus, OH
10.2024 - Current
- Directed a team of patient service phlebotomists, ensuring exceptional care and operational efficiency in high-volume laboratory settings.
- Implemented continuous education initiatives, enhancing service quality and operational effectiveness.
- Collaborated with healthcare providers to resolve patient inquiries and improve overall experience.
- Analyzed performance metrics, providing constructive feedback to promote accountability and improvement.
- Cultivated strong relationships with patients, addressing needs and concerns promptly.
Manager Outreach Laboratory Central Region
Ohio Health
Columbus, OH
04.2020 - 10.2024
- Provided leadership and guidance to associates, enhancing team performance and morale.
- Created and managed work schedules to optimize staff efficiency.
- Maintained accurate documentation of training and competencies while conducting coaching sessions and performance reviews.
- Established relationships with physician offices to facilitate seamless collaboration.
- Conducted interviews and hired associates, overseeing comprehensive training programs.
- Managed all areas of Balanced Scorecard, focusing on customer service, quality, associate satisfaction, financial metrics, and diversity initiatives.
Lead Technical Lab Assistant
Ohio Health
Columbus, OH
10.2016 - 04.2020
- Conducted training sessions on new procedures and equipment for staff members.
- Assisted in teaching phlebotomy students at DACC to enhance practical skills.
- Performed quarterly and yearly site inspections to ensure compliance with standards.
- Maintained documentation of daily and monthly quality control activities.
- Completed annual competency assessments for staff to uphold performance standards.
- Ordered weekly regional supplies for various sites to ensure operational readiness.
Technical Lab Assistant
Ohio Health
Columbus, OH
12.2012 - 10.2016
- Performed outpatient lab draws to ensure accurate sample collection.
- Registered and processed patient requisitions for streamlined specimen management.
- Handled processing of outpatient and drop-off specimens efficiently.
- Maintained daily and monthly quality control records to uphold standards.
- Executed front reception duties to provide excellent customer service.
- Managed weekly supply ordering to ensure adequate inventory levels.
Phlebotomist II Certified
St. Mary’s Hospital
Grand Junction, Colorado
04.2000 - 10.2012
- Conducted screenings for potential donors to ensure eligibility and safety.
- Performed whole blood draws in center and mobile units, enhancing donor participation.
- Executed apheresis procedures, maximizing collection efficiency of blood components.
- Processed blood products, maintaining compliance with regulatory standards.
- Scheduled staff shifts to optimize operational coverage and service delivery.
- Maintained daily and monthly quality control checks to ensure precision in laboratory procedures.
- Managed front reception duties, providing excellent customer service to donors and visitors.
- Carried out outpatient and inpatient lab draws, ensuring timely specimen collection.
Phlebotomist
Delaware County Memorial Hospital
Delaware, CO
04.1997 - 01.1999
- Conducted early morning blood draws on patient floors to support clinical operations.
- Performed urine dipstick, HCG, glucose, and various point-of-care tests.
- Executed inpatient, outpatient, and pre-operative lab draws efficiently.
- Maintained daily and monthly quality control standards to ensure accurate results.
- Managed front reception duties to enhance patient experience.
- Processed and routed specimens to appropriate benches for analysis.
- Conducted drug screenings to aid in patient assessments.
Phlebotomist
Uintah Basin Medical Center
Roosevelt, UT
06.1996 - 03.1997
- Conducted early morning blood draws across patient floors, ensuring timely collection.
- Performed lab draws for inpatient, outpatient, and nursing home settings.
- Maintained daily and monthly quality control to uphold testing standards.
- Handled front reception duties, managing patient inquiries and appointments.
- Processed and routed specimens to appropriate benches for analysis.
- Administered drug screens in compliance with regulatory standards.
Volunteer Phlebotomist
Community Hospital
Grand Junction, CO
07.1995 - 08.1995
- Conducted early morning blood draws on patient floors.
- Processed and routed specimens to designated benches efficiently.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO07-2026
Associates Degree - Associate of Science in Healthcare Management
Colorado Technical University
Colorado Springs, CO08.2022
Phlebotomy Program -
Uintah Basin Applied Technology Center
Roosevelt, UT05.1999
Medical Assistant Progam -
Technical Trades Institute
Grand Junction, CO09.1995
Phlebotomy Program -
Community Hospital
Grand Junction, CO07.1995
Skills
- Team collaboration and leadership
- Patient care and relations
- Training and development
- Performance analysis
- Customer service and support
- Problem solving strategies
- Healthcare compliance
- Staff scheduling expertise
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Patient Services Supervisor
Quest Diagnostics
10.2024 - Current
Manager Outreach Laboratory Central Region
Ohio Health
04.2020 - 10.2024
Lead Technical Lab Assistant
Ohio Health
10.2016 - 04.2020
Technical Lab Assistant
Ohio Health
12.2012 - 10.2016
Phlebotomist II Certified
St. Mary’s Hospital
04.2000 - 10.2012
Phlebotomist
Delaware County Memorial Hospital
04.1997 - 01.1999
Phlebotomist
Uintah Basin Medical Center
06.1996 - 03.1997
Volunteer Phlebotomist
Community Hospital
07.1995 - 08.1995
Bachelor of Science - Healthcare Management
Colorado Technical University
Associates Degree - Associate of Science in Healthcare Management
Colorado Technical University
Phlebotomy Program -
Uintah Basin Applied Technology Center
Medical Assistant Progam -
Technical Trades Institute
Phlebotomy Program -
Community Hospital
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