Leah E. Leak
Durham,NC
Summary
Dynamic professional with extensive experience in overseeing patient service operations while upholding the highest standards of care. Proven leadership abilities drive teams to enhance service quality and foster a patient-centric environment. Strong history of implementing innovative processes that significantly boost patient satisfaction and optimize administrative efficiency. Committed to continuous improvement and excellence in healthcare service delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Services Supervisor
Morrison Healthcare - WakeMed Raleigh Hospital
Raleigh, NC
11.2022 - Current
- Facilitate effective communication between patients and customers to ensure satisfaction.
- Implement structured training programs and comprehensive performance evaluations to elevate staff capabilities and productivity.
- Manage daily activities of the patient services team, focusing on workflow improvement and fostering patient satisfaction.
- Adhere to standard operating procedures and OSHA regulations to ensure workplace safety.
Patient Services Team Lead
Aramark - Duke University Hospital
Durham, NC
02.2022 - 11.2022
- Facilitated effective communication between patients and customers to ensure satisfaction.
- Managed daily operations of 15 to 20 staff members to uphold service excellence.
- Facilitated employee training on adherence to food service guidelines.
- Reported incidents and hazards to management to enhance workplace safety protocols.
- Adhered to standard operating procedures and OSHA regulations to ensure workplace safety.
Patient Services Worker
Aramark - Duke University Hospital
10.2020 - 02.2022
- Ensured precise delivery of food items to patients while providing essential information regarding meal choices and dietary restrictions.
- Protected customer privacy and dignity through strict adherence to confidentiality measures and comprehensive safety and sanitation standards.
- Delivered exceptional customer service while fostering a positive environment for clients, colleagues, and hospital staff.
Dietary Aide
Healthcare Services Group - Brian Center Southpoint
Durham, NC
05.2019 - 07.2021
- Executed food preparation processes to ensure timely service delivery.
- Oversaw patient nutrition selection processes.
- Adhered to standard operating procedures and good manufacturing practices across all work areas.
- Facilitated communication with management to address emerging issues.
Education
Bachelor of Science - Food And Nutrition
North Carolina Central University
Durham, NC12-2019
Skills
- Analytical problem resolution
- Ensuring confidentiality in patient care
- Team leadership
- Proficient in written and verbal communication
- Effective team collaboration
- Prioritization and scheduling
Certification
ServSafe Food Protection Management Certification February 2024 – February 2029
Timeline
Patient Services Supervisor
Morrison Healthcare - WakeMed Raleigh Hospital
11.2022 - Current
Patient Services Team Lead
Aramark - Duke University Hospital
02.2022 - 11.2022
Patient Services Worker
Aramark - Duke University Hospital
10.2020 - 02.2022
Dietary Aide
Healthcare Services Group - Brian Center Southpoint
05.2019 - 07.2021
Bachelor of Science - Food And Nutrition
North Carolina Central University