Erin Kurtz

• Manage patient complaints professionally, addressing concerns promptly to ensure satisfaction.
• Ensure smooth clinic operations through effective coordination of clinical staff and resources.
• Observe all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Maintain compliance with industry regulations through accurate documentation, consistent policy enforcement, and ongoing staff education.
• Improve patient satisfaction by implementing efficient scheduling and appointment management systems.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Answering 80 + calls a day in a timely and professional manner.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Used ECW and EPIC to schedule appointments.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service to patients and medical staff.

Followed document protocols to safeguard confidentiality of patient records.