Tiffany Redmond
Las Vegas,NV
Summary
Dedicated Residential Care Professional with significant experience in group homes and assisted living. Specializes in person-centered care, client dignity, and promoting independence through daily living support and community integration. Manages crisis situations and ensures regulatory compliance while collaborating with interdisciplinary teams. Experienced in staff supervision and training, committed to fostering safe environments that enhance residents' health and quality of life.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Program Coordinator
Insight Disability Services
05.2024 - Current
- Managed daily operations of 3 group homes with 10 residents and supervised 10 staff in a residential care setting.
- Handled onboarding, training, evaluations, and disciplinary actions for homes managed.
- Managed scheduling and maintained confidential record-keeping to ensure compliance and efficiency.
- Implemented all daily activity schedules according to Medicaid guidelines.
- Coordinated program schedules, ensuring alignment with organizational goals and timelines.
House Manager
Chrysalis
06.2023 - 05.2024
- Managed daily operations and supervised staff in a residential care setting.
- Facilitated onboarding, training, and evaluations to enhance staff performance and compliance.
- Managed staff scheduling and maintained confidential records to ensure operational efficiency.
- Coordinated transportation logistics for residents, facilitating timely appointments and activities.
- Supervised staff performance, providing training and mentorship to enhance team effectiveness.
Front Desk / Call Center Agent
Wynn Las Vegas Resort and Casino
08.2022 - 08.2023
- Delivered exceptional guest services and ensured accurate billing in luxury hospitality environment.
- Managed high-volume inbound calls, providing exceptional customer service and addressing inquiries effectively.
- Resolved customer complaints by utilizing conflict resolution skills, ensuring positive outcomes and satisfaction.
Maintenance Case Specialist
American Homes for Rent
06.2020 - 01.2022
- Coordinated tenant maintenance requests, ensuring timely resolution by collaborating with technicians and vendors.
- Managed scheduling and escalations, processing purchase orders to facilitate efficient property repairs.
- Managed case documentation and compliance for property management operations.
- Coordinated communication between tenants, vendors, and internal teams to resolve issues efficiently.
Customer Service Representative (Contract)
Ultimate Staffing (for PSI)
04.2019 - 06.2020
- Provided testing support statewide in a clinical research setting. in a regulated clinical research environment.
- Delivered procedural guidance and updated client records to enhance operational efficiency and client satisfaction.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided product knowledge support, enhancing customer satisfaction and service quality.
Customer Service Agent (Contract)
Worldwide Flight Services
12.2018 - 04.2019
- Facilitated check-ins, reservations, and ticketing for international travelers at the airport.
- Resolved customer inquiries regarding flight schedules and baggage handling processes.
- Collaborated with team members to streamline check-in procedures for increased efficiency.
- Provided exceptional service in high-pressure environments, ensuring customer satisfaction.
Customer Service Representative (Contract)
Quest
06.2018 - 02.2019
- Coordinated high-volume inbound/outbound calls for roadside assistance, ensuring timely support for customers in need.
- Analyzed customer feedback to identify trends and recommend improvements for service enhancement.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Manager / Liaison
Robertson Partners REIG
11.2007 - 06.2018
- Oversaw daily office functions, ensured licensing compliance, and coordinated emergency procedures.
- Managed HR processes, facilitated hiring, developed training programs, and evaluated staff performance.
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Managed scheduling for executive staff, ensuring optimal time management and prioritization of tasks.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Applied Science - Criminal Justice
American Intercontinental University
Chicago, ILAssociate's degree - Medical Billing & Coding
Northwest Career College
Las Vegas, NVSkills
- CRM & HRIS systems
- Leadership
- Staff supervision
- Research & Compliance Procedures
- Time management
- CRM & HRIS Systems (Workday, SharePoint)
- Microsoft Office Suite
- Data Entry & Documentation
- Scheduling
- Team management
- Research compliance
- Customer service
- Interviewing
- Call center service
- Residential management
- Regulatory Compliance
- Stakeholder Engagement
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Timeline
Program Coordinator
Insight Disability Services
05.2024 - Current
House Manager
Chrysalis
06.2023 - 05.2024
Front Desk / Call Center Agent
Wynn Las Vegas Resort and Casino
08.2022 - 08.2023
Maintenance Case Specialist
American Homes for Rent
06.2020 - 01.2022
Customer Service Representative (Contract)
Ultimate Staffing (for PSI)
04.2019 - 06.2020
Customer Service Agent (Contract)
Worldwide Flight Services
12.2018 - 04.2019
Customer Service Representative (Contract)
Quest
06.2018 - 02.2019
Office Manager / Liaison
Robertson Partners REIG
11.2007 - 06.2018
Associate's degree - Medical Billing & Coding
Northwest Career College
Associate of Applied Science - Criminal Justice
American Intercontinental University
Personal Information
Willing To Relocate: Anywhere