VANESSA CLARK
Davenport,Florida
Summary
Detail-oriented healthcare professional with experience in team leadership, claims processing, workflow coordination, and healthcare program support. Skilled in managing cross-functional communication, resolving complex operational issues, and improving efficiency across healthcare and insurance operations. Strong background in insurance processes, authorizations, patient workflows, and customer experience.
Overview
12
12
years of professional experience
Work History
Program Coordinator
AmeriHealth Caritas
02.2022 - 12.2025
- Supported healthcare and administrative programs through schedule, task, and communication coordination.
- Maintained detailed records, reporting dashboards, and project documentation.
- Assisted with planning, execution, and monitoring of program milestones.
- Collaborated with cross-functional teams to ensure project alignment and on-time delivery.
- Improved operational processes through workflow analysis and data tracking.
Team Lead
Centene
01.2014 - 02.2022
- Supervised daily team operations, assigned workloads, and ensured timely task completion.
- Trained new staff, monitored quality, and coached team members to improve performance.
- Managed escalated issues and ensured resolution while maintaining service standards.
- Collaborated with leadership to optimize workflows and improve departmental efficiency.
- Tracked performance metrics and ensured adherence to organizational policies.
Claims Specialist
Centene
01.2014 - 02.2022
- Reviewed and processed medical and insurance claims in accordance with policy guidelines.
- Coordinated with patients, providers, and insurance partners to resolve claim discrepancies.
- Completed prior authorizations, policy reviews, and benefit verifications.
- Investigated claim details, documented findings, and ensured timely adjudication.
- Communicated claim decisions and next steps clearly to members.
Education
Google Project Management Certificate -
Coursera
Davenport, FL01-2022
Certificate -
Proof Reading
Davenport05-2021
Certificate -
Iris Reading- Speed Reading
Davenport, FL05-2019
Skills
- Microsoft Office Suite
- EMR/EHR Familiarity
- CRM Systems
- Claims Platforms
- Project Tracking Tools
- SharePoint
- Adobe Creative Suite
- Webex Teams
- One Drive
- FileMaker Pro
- Workfront
- JIRA
- Slack
- Salesforce
- Wrike
- Project/Program Trainer
CORE SKILLS
- Project Coordination & Workflow Management
- Claims Processing & Insurance Operations
- Team Leadership & Training
- Healthcare Program Support
- Process Improvement & Documentation
- Customer Experience & Issue Resolution
- Cross-Functional Communication
- Data Tracking & Reporting
Timeline
Program Coordinator
AmeriHealth Caritas
02.2022 - 12.2025
Team Lead
Centene
01.2014 - 02.2022
Claims Specialist
Centene
01.2014 - 02.2022
Google Project Management Certificate -
Coursera
Certificate -
Proof Reading
Certificate -
Iris Reading- Speed Reading