Tiffany Rios
San Antonio
Summary
I am seeking a position that will allow me to utilize my training, key skills, strengths, professional achievements that are fundamental to getting great things done, and customer satisfaction along with running different computer systems.
Overview
16
16
years of professional experience
Work History
Banquets
HYATT REGENCY
San Antonio, TX
07.2015 - Current
- Communicate with customers to resolve complaints or ensure satisfaction.
- Communicate dining or order details to kitchen personnel.
- Present food or beverage information or menus to customers.
- Collect dirty dishes or other tableware.
- Serve food or beverages.
- Arrange tables or dining areas.
- Take customer orders.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Collect payments from customers.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
- Prepare checks that itemize and total meal costs and sales taxes.
- Clean tables or counters after patrons have finished dining.
- Communicate dining or order details to kitchen personnel.
- Process customer bills or payments.
Medical Assistant
Women’s Health OBGYN
San Antonio, TX
12.2021 - 01.2023
- Assisted in patient assessments and documentation to ensure accurate medical records.
- Coordinated patient scheduling and follow-ups to optimize clinic workflow.
- Educated patients on health maintenance and preventive care practices for improved outcomes.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Implemented process improvements that streamlined patient check-in procedures, reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Goldman Sachs Specialist/CSR
Alorica
San Antonio, TX
07.2020 - 12.2020
- Discuss goods or services information with customers or patrons.
- Respond to customer problems or complaints.
- Maintain financial or account records.
- Refer customers to appropriate personnel.
- Calculate costs of goods or services.
- Collect deposits, payments or fees.
- Execute sales or other financial transactions.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Provide notifications to customers or patrons.
- Coordinate operational activities.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Cashier/Stocker
Walmart
San Antonio, Tx
02.2013 - 05.2015
- Greet customers, patrons, or visitors.
- Monitor sales activities.
- Provide customers with general information or assistance.
- Issue money, credit, or vouchers.
- Calculate costs of goods or services.
- Explain technical product or service information to customers.
- Answer customer questions about goods or services.
- Answer incoming phone calls.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Help customers find the location of products.
- Answer customers' questions, and provide information on procedures or policies.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Fast food
Whataburger
San Antonio, Tx
01.2011 - 06.2013
- Greet customers, patrons, or visitors.
- Calculate costs of goods or services.
- Communicate with customers to resolve complaints or ensure satisfaction.
- Take customer orders.
- Operate cash registers.
- Serve food or beverages.
- Clean food service areas.
- Process customer bills or payments.
- Clean food preparation areas, facilities, or equipment.
- Communicate with customers regarding orders, comments, and complaints.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Accept payment from customers, and make change as necessary.
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Balance receipts and payments in cash registers.
- Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Clean and organize eating, service, and kitchen areas.
Education
Certificate of Completion - CCMA
Quest College
San Antonio, TXSkills
- EKG
- Phlebotomy
- Vital Signs
- Throat Cultures
- Wound Care
- Customer Service 10years
- Taking incoming/outgoing calls from customers
- Handling payments
- Data Entry
- Medical Terminology
- Safety and Sanitation
- Urinalysis
- Patient Documentation
- Ear & Eye Irrigation
- Deescalating Customer Complaints
- CPR
- Microsoft Office(Word,Excel,Outlook)
- Banquets and catering
Timeline
Medical Assistant
Women’s Health OBGYN
12.2021 - 01.2023
Goldman Sachs Specialist/CSR
Alorica
07.2020 - 12.2020
Banquets
HYATT REGENCY
07.2015 - Current
Cashier/Stocker
Walmart
02.2013 - 05.2015
Fast food
Whataburger
01.2011 - 06.2013
Certificate of Completion - CCMA
Quest College