TIFFANY RIVERA
Tampa,FL
Summary
Dynamic leader and Certified Personal Trainer with a proven track record at Anytime Fitness, where I excelled in sales and group training. Expert in marketing and coaching, I consistently met top sales quotas and fostered strong client relationships. Skilled in negotiation and staff development, I thrive in fast-paced environments, driving team success and exceeding business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager/ Certified Personal Trainer
Anytime Fitness
08.2024 - Current
- Execute sales process for new memberships
- Achieve minimum production requirements and sales quotas
- Able to command the room, and train multiple clients at once in a group setting
- Demonstrate proper exercise techniques and ensure members perform safely
- Valid NASM certification
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Inbound Sales Representative
Spectrum
06.2023 - 08.2024
- Proficient when utilizing Co-Pilot, SM360, Agent OS, Callidus, Microsoft Office and Outlook, etc
- Established goals and objectives based on business needs
- Met monthly requirements focused on mobile yield, revenue, PSU yield and internet yields
- Maximized sales opportunities by utilizing all resources and taking initiative
- Met top ranking quintiles for commission structure on a monthly basis
- Achieved established sales targets by generating new customer accounts.
- Provided timely, courteous, and knowledgeable responses to information requests.
Member Service Representative
Planet Fitness
, FL
12.2021 - 06.2023
- Company Overview: FL
- Effectively listening and understanding member concerns for assistance in finding resolution
- Providing hospitable member service acting as a source of information of club benefits for members
- Performing member sign-ups, billing information updates, membership transfers, and collection of unpaid balances
- Maintaining and monitoring the uniformity of the facility and ensuring amenities are in working order
- FL
Education
High School Diploma -
Fresh Start High School
01.2015
Skills
- Native Spanish Speaker
- Marketing
- Coaching and mentoring
- Staff training and development
- Business planning
- Clear communication
- Staff management
- Negotiation
- Decision-making
- Networking strategies
- Customer service
- Schedule preparation
- Time management
- Emergency response
- Conflict resolution
- Financial records oversight
Certification
6-20 Florida Adjuster License
Timeline
Manager/ Certified Personal Trainer
Anytime Fitness
08.2024 - Current
Inbound Sales Representative
Spectrum
06.2023 - 08.2024
Member Service Representative
Planet Fitness
12.2021 - 06.2023
High School Diploma -
Fresh Start High School
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