Tiffany Rivera
Gainesville,FL
Summary
Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing best practices and adept at exploring different solutions to address both patient and team needs. Continuously seeking opportunities to learn and grow in veterinary medicine in order to assist team members as efficiently as possible.
Overview
10
10
years of professional experience
Work History
CSR/Assistant
UF Veterinary Community Outreach Program
02.2024 - Current
- Prepare and manage intake while guiding students to enure safety protocols are adhered.
- Assist in patient restraint for exams, venipuncture, catheterization, and sedation.
- Manage client communications, ensuring accurate and timely responses to concerns.
- Collaborate with team members to streamline support processes, improving efficiency.
- Organize, order, and restock supplies.
Pet-Sitter
Rover
04.2017 - Current
- Engage with pet owners and assure optimal care for their beloved companions. Deliver comprehensive services, including walking, lodging, feeding, bathing, and administering necessary medications.
Supervisor
Gainesville Health and Fitness
05.2016 - Current
- Led all staff to exceed customer service expectations through motivation and coaching. Remained accountable for all club operations with attention to detail. Effectively communicated concerns/information between upper management, members and all departments.
Vet Tech Intern
UF Wildlife Veterinary Medicine
08.2017 - 08.2017
- Shadowed lead veterinarians during examination and medical procedures at Belize Zoo and Tropical Education Center. Aided veterinary technician in monitoring vital signs and documented administered medicinal dosages. Gained hands-on experience in husbandry duties.
Education
B.S Degree - Wildlife Ecology and Conservation (Pre-Vet)
University of Florida
Skills
- ADAPTABILITY
- CRITICAL THINKING
- CUSTOMER SERVICE
- FACILITATOR
- ORGANIZED
- PROFICIENT IN CORNERSTONE
Timeline
CSR/Assistant
UF Veterinary Community Outreach Program
02.2024 - Current
Vet Tech Intern
UF Wildlife Veterinary Medicine
08.2017 - 08.2017
Pet-Sitter
Rover
04.2017 - Current
Supervisor
Gainesville Health and Fitness
05.2016 - Current
B.S Degree - Wildlife Ecology and Conservation (Pre-Vet)
University of Florida