Tiffany Rivera
Charlotte
Summary
To obtain a position in a company where I can utilize my knowledge and skills to grow with the company.
More than 14+years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, WordPerfect, and Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Develop plan, conduct audits, process payroll and filings, and maintain/update accurate inventories.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
15
15
years of professional experience
Work History
Team Leader
Super Target
Charlotte, NC
07.2024 - Current
- Led team to achieve operational efficiency through streamlined workflows and effective communication.
- Mentored staff, fostering professional development and enhancing team performance.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated daily operations, ensuring consistency in service quality and customer satisfaction.
- Analyzed sales data to inform strategic decisions and improve merchandising initiatives.
- Developed training programs for new hires, enhancing onboarding experience and productivity.
- Collaborated with management to drive process improvements and implement best practices across departments.
- Ensured compliance with safety regulations, promoting a safe working environment for all employees.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Representative
Lowes Home Improvement
01.2023 - 01.2024
- Providing excellent customer service, assisting customers with their needs, processing transactions, and maintaining a clean and safe environment.
- Supporting delivery operations.
- Managing Merchandise.
- Utilizing Lowe’s system using computers and handheld devices for tasks like inventory management and sales processing.
Customer Service Representative
Wal-Mart
Secaucus, NJ
01.2012 - 01.2023
- Work with 12 Customer service Representatives in which responsible for more than $200,000 a week in transactions.
- Support sales reps in opening new credit card accounts and Money Gram services.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Education
Certificate - Computer Science
Millennium School
Certificate - undefined
Hudson County Schools of Technology
01.2006
Diploma - undefined
Adult Evening High School
01.2003
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Leading team meetings
- Daily workflow improvement
- Mentoring
- Safety
- Cash handling
Accomplishments
- Helped throughout the holiday season process over $600,000 in layaway accounts.
Timeline
Team Leader
Super Target
07.2024 - Current
Customer Service Representative
Lowes Home Improvement
01.2023 - 01.2024
Customer Service Representative
Wal-Mart
01.2012 - 01.2023
Certificate - Computer Science
Millennium School
Certificate - undefined
Hudson County Schools of Technology
Diploma - undefined
Adult Evening High School