Tiffany Roback
Farmers Branch
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PCT / GI Technician / Business office Representative
Baylor Scott & White Centennial Surgicare
Frisco, TX
08.2025 - Current
- Enhanced patient comfort by providing compassionate bedside care and support.
- Fostered strong relationships with patients, enhancing overall service experience.
- Implemented infection control protocols, contributing to safer hospital environment.
- Streamlined appointment scheduling systems to enhance patient flow and satisfaction.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a professional office environment by managing reception duties, greeting visitors, and directing incoming calls.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Collected, arranged, and input information into database system.
- Prepared and organized instruments and materials for gastrointestinal procedures efficiently.
- Supported physicians during complex procedures, anticipating needs and assisting with critical tasks.
GI Technician / Medical Assistant
Baylor Ambulatory Endoscopy Center
Plano, TX
04.2021 - 07.2025
- Trained new technicians on equipment operation, safety protocols, and best practices in GI procedures.
- Collaborated with nursing staff to streamline workflow processes and enhance patient care efficiency.
- Developed quality control measures for sterilization processes, improving compliance with health standards.
- Prepared detailed reports on safety inspections and compliance findings for management review.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Streamlined workflow processes, enhancing efficiency in specimen handling and documentation.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
Certified Medical Assistant II
Orthopedic Associates of Dallas
Plano, TX
07.2014 - 04.2021
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Taught patients about medications, procedures, and care plan instructions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Fitted appliances onto patients and made necessary adjustments.
Medical Assistant / Receptionist
Interventional Pain Solutions
Irving, TX
04.2011 - 04.2014
- Coordinated communication between patients and healthcare providers to enhance care continuity.
- Ensured accurate patient information entry for billing and insurance verification purposes.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted physicians in conducting nerve blocks and other invasive procedures for pain management, ensuring optimal patient outcomes.
- Coordinated referrals to specialists such as physical therapists or psychologists when necessary for comprehensive patient care plans.
- Managed provider data to maintain up-to-date information in credentialing systems.
Education
Associate of Science -
Dallas College
Farmers Branch, TX05-2026
High School Diploma - undefined
The Colony High School
The Colony, TXMedical Assistant Certification - undefined
Health Training Center
03-2011
Skills
- Clinical: Splinting & Casting, Specimen Collection, Administering Injections, Vital Signs, Wound Care, Procedure Assistance
- Administrative: EMR (Epic), Scheduling, Insurance Verification, Medical Billing, Medical Records
- Leadership & Compliance: OSHA Compliance, SCOPE Instruction, FMLA Handling
- Other: HIPAA, Multiline Phone Systems, Computer Literacy
Certification
- Certified Medical Assistant
- BLS & CPR Certified
- Associates of Science Degree
Timeline
PCT / GI Technician / Business office Representative
Baylor Scott & White Centennial Surgicare
08.2025 - Current
GI Technician / Medical Assistant
Baylor Ambulatory Endoscopy Center
04.2021 - 07.2025
Certified Medical Assistant II
Orthopedic Associates of Dallas
07.2014 - 04.2021
Medical Assistant / Receptionist
Interventional Pain Solutions
04.2011 - 04.2014
High School Diploma - undefined
The Colony High School
Medical Assistant Certification - undefined
Health Training Center
Associate of Science -
Dallas College