TIFFANY ROBINSON
Rowland Heights,CA
Summary
Dedicated and reliable professional with substantial experience in the transportation industry. Skilled at delivering packages safely and efficiently while adhering to strict deadlines. Proven record of success in developing positive relationships with customers and providing outstanding customer service.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Fedex Express Courier
Fedex Express
Los Angeles, CA
06.2025 - Current
- Operated company vehicles safely while following local traffic laws and speed limits.
- Successfully planned and managed delivery routes for multiple clients to ensure timely delivery of packages.
- Operated company vehicles to transport, deliver and pick up packages on assigned routes.
- Communicated effectively with dispatch personnel regarding changes in schedule or route information.
- Train new couriers on deliveries and pickups.
- Assist CSAs at the front counter with customers.
Customer Service Retail Consultant
FedEx Office
Chino, CA
02.2022 - 06.2025
- Demonstrates consultative behaviors in a retail environment to understand each customer's individual need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
Contact Center Specialist
NORTH-WEST COLLEGE
West Covina, CA
04.2017 - 06.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Increased efficiency and team productivity by promoting operational best practices.
Layaway Associate/Customer Service Supervisor
Kmart/Sears Holding
West Covina, CA
08.2014 - 04.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Medical Assistant
Claremont Medical Center
Claremont, CA
11.2005 - 11.2006
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Customer Service Representative
Albertsons
Walnut, CA
01.1997 - 11.2004
- Checked for outdated and overripe grocery items and removed from inventory.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Performed cash, card and check transactions to complete customer purchases.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Education
A.A. - Business Administration/Hospitality
Mount San Antoino
Mount San Antoino, CAMedical Assistant
Maric College
CASkills
- Clean driving record
- Valid Driver's license
- Exclusive Badge
- Customer Service
- Multitasking and Prioritization
- Efficient and Detail Oriented
- Upbeat and Positive Personality
- Responding to Difficult Customers
- De-escalation Techniques
- Data Entry and Maintenance
- Microsoft Office Suite
Personal Information
- Title: CUSTOMER SERVICE
- Driving License: Valid Driver's license
Certification
Medical Assistant, Present
ASSESSMENTS
- Work style: Reliability, Proficient, 12/01/21
- Call center customer service, Proficient, 01/01/22
Accomplishments
Received ZULU awards
Positive Feedback
Timeline
Fedex Express Courier
Fedex Express
06.2025 - Current
Customer Service Retail Consultant
FedEx Office
02.2022 - 06.2025
Contact Center Specialist
NORTH-WEST COLLEGE
04.2017 - 06.2021
Layaway Associate/Customer Service Supervisor
Kmart/Sears Holding
08.2014 - 04.2017
Medical Assistant
Claremont Medical Center
11.2005 - 11.2006
Customer Service Representative
Albertsons
01.1997 - 11.2004
Medical Assistant
Maric College
A.A. - Business Administration/Hospitality
Mount San Antoino