Cathy Clark
Mount Sterling,OH
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in customer service standards and regulations.
Overview
28
28
years of professional experience
Work History
Mortgage Loan Processor
Advantage Credit Inc
09.2021 - 06.2022
- responsible for verifying credit trade lines, credit scores and public records
- correcting disputed credit and fraud on credit reports
- certifications FCRA
- worked with clients and financial institutions
- responsible for incoming and outgoing calls while making productions
Rescore Specilist
Advantage Credit
03.2018 - 08.2021
- managed 12 employees on credit expert tools for loan mortgages
- completed certification in collaborating with Equifax, Transunion and Experian
- processed credit reports for residential and commercial lending
Second Shift SUpervisor, Mortgage Proccessing
CBC Factual Data
06.2009 - 02.2018
- responsible for overseeing 15 employees including up to date
- responsible for processing daily credit reports, and overseeing all west coast clients
- generated and monitored reports to measure individual staff productivity, incoming and outgoing phone calls and all incoming work
Learning and Development Trainer
CBCInnovis
07.2006 - 05.2009
- responsible for overseeing all aspects of new customer service representative training, including initial three week training period, and 4 week follow up training period
- train new employees on the computer systems and proprietary software programs, telephone call center, and task related policies and procedures.
- responsible for designing and modifying training plan to each employee's needs
- work with production supervisors to evaluate employees after the initial training period
- responsible for completing all benefit and non-benefit paperwork including health and life insurance policies, retirement programs, beneficiary related paperwork and all tax forms
Motivational Instructor
Weight Watchers
08.1994 - 07.2003
- coached and counseled members on nutrition and lifestyle changes to manage overall health, with an emphasis on weight loss
- responsible for three direct report staff, cash management, scheduling classes, inventory of merchandise and program material and ordering supplies
- was the top seller of the company's merchandise in the central Ohio area
- coordinated onsite class schedules of major companies with designated company coordinators and maintains a working relationship with the coordinators
Education
High School Diploma -
Westfall High School
Williamsport, OH06.1985
Skills
- Customer Service
- General Mortgage Associate
- Extensions of Credit
- Personal Data Collection
- Mortgage Loan Processing
- Credit Applications
Timeline
Mortgage Loan Processor
Advantage Credit Inc
09.2021 - 06.2022
Rescore Specilist
Advantage Credit
03.2018 - 08.2021
Second Shift SUpervisor, Mortgage Proccessing
CBC Factual Data
06.2009 - 02.2018
Learning and Development Trainer
CBCInnovis
07.2006 - 05.2009
Motivational Instructor
Weight Watchers
08.1994 - 07.2003
High School Diploma -
Westfall High School
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