Tiffany Rogers
Montgomery,TX
Summary
Dynamic professional with exceptional customer service and communication skills, adept at thriving both independently and collaboratively to meet project deadlines. Strong multicultural awareness and high adaptability ensure effective interactions in diverse environments. Committed and motivated, showcasing outstanding customer relations and decision-making abilities. A strong work ethic, positive attitude, energetic demeanor, and proactive initiative contribute to consistently high performance.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Eldridge Home Improvements
09.2024 - 05.2026
- Managed high-volume inbound calls, engaging with customers, identifying needs, and guiding them toward appropriate services
- Coordinated and scheduled leads across multiple platforms (Meta, Lowe’s, Angi's List, website, GAF, door-to-door), maximizing booking opportunities
- Conducted consistent multi-channel follow-ups (calls, texts, email), helping convert prospects into scheduled appointments
- Ordered and reviewed EagleView reports and weather data to support accurate project planning
- Reviewed contracts to ensure all material, insurance, and production details were complete and accurate
- Entered all the accurate and complete date into a production checklist before handoff
- Built relationships with referral customers to support repeat and referral business
- Maintained accurate records in Lowe’s platform and ensured team accountability for updates
- Documented customer warranties in GAF system and promptly informed clients of successful filing.
Dispatcher/Administrative
Wallin Plumbing, LLC.
10.2023 - 08.2024
- Facilitated efficient appointment scheduling and rescheduling for Montgomery and surrounding areas to enhance client service using Jobber software.
- Managed logistics for appointment coordination, leveraging GPS for optimal route planning.
- Oversaw technician location tracking to ensure adherence to appointment schedules.
- Tracked technician locations to guarantee timely arrivals for scheduled appointments.
- Facilitated timely scheduling of locates and secured necessary city permits to ensure project compliance.
Bartender
Mastro's Ocean Club
11.2021 - 11.2022
- Acquired expertise in crafting over 45 specialty cocktails and detailed understanding of food menu ingredients to enhance customer experience.
- Executed opening and closing tasks efficiently. Supported bar operations by maintaining stock levels consistently.
- Recommended dishes and drinks to enhance customer experience. Assisted in identifying popular menu items for upselling opportunities. Supported team members in promoting high-margin products.
- Delivered exceptional service to guests, prioritizing and personalizing fine dining experiences.
- Enhanced customer experience by consistently greeting each person with a friendly smile.
Bartender
Sorriso Italian Restaurant at the Westin
06.2019 - 11.2021
- Managed opening and closing tasks to maintain a secure and efficient environment.
- Cultivated in-depth knowledge of ingredients and preparation techniques for food and drink menu.
- Advised customers on premium wine and high-end liquor selections to enhance sales opportunities.
- Facilitated engaging conversations with guests, prioritizing name recognition to enhance personalized experiences.
Self Employed
Straight Shot Trucking Services
02.2017 - 10.2018
- Achieved timely delivery of hot shot transportation services through effective logistics coordination. Optimized load dispatching and backloading processes for intrastate operations. Drove informed business decisions to improve service outcomes.
Insurance and Billing Specialist
The Woodlands Neurology and Sleep
11.2011 - 06.2014
- Validated insurance coverage prior to patient appointments.
- Oversaw accounts receivable collection and managed payable transactions.
- Managed incoming and outbound calls to efficiently schedule patient appointments.
Office Manager
Meistad Plumbing Company
03.1989 - 10.1997
- Oversaw administrative functions including reception and data entry. Managed weekly payroll processes and coordinated payroll tax calculations. Facilitated efficient operations through effective administrative support.
- Processed invoices and payments accurately to support financial operations. Assisted in maintaining accurate records of accounts payable and receivable. Collaborated with team members to resolve discrepancies and ensure timely transactions.
- Achieved effective communication flow by managing call operations. Enhanced client satisfaction through efficient appointment scheduling and confirmations.
- Engaged with superintendents to ensure accurate projections of project completion.
- Managed supply intake processes, verifying correctness of delivered orders to maintain inventory integrity.
Education
No Degree -
Jersey Village High School
Jersey Village05-1990
No Degree - Business
Houston Community College
Houston, TXNo Degree - Physical Therapy Assistant
Lone Star Community College
Conroe, TXSkills
Operations & Customer Support
- Customer Service & Client Relations
- Scheduling & Dispatch Coordination
- Lead Management & Follow-Up
- Data Entry & Documentation Accuracy
Sales & Communication
- Upselling & Sales Support
- Customer Needs Assessment
- Phone, Email & Text Communication
- Relationship Building
Software & Tools
- Jobber CRM
- AccuLynx
- JobNimbus
- GPS One Step
Timeline
Customer Service Representative
Eldridge Home Improvements
09.2024 - 05.2026
Dispatcher/Administrative
Wallin Plumbing, LLC.
10.2023 - 08.2024
Bartender
Mastro's Ocean Club
11.2021 - 11.2022
Bartender
Sorriso Italian Restaurant at the Westin
06.2019 - 11.2021
Self Employed
Straight Shot Trucking Services
02.2017 - 10.2018
Insurance and Billing Specialist
The Woodlands Neurology and Sleep
11.2011 - 06.2014
Office Manager
Meistad Plumbing Company
03.1989 - 10.1997
No Degree -
Jersey Village High School
No Degree - Business
Houston Community College
No Degree - Physical Therapy Assistant
Lone Star Community College