Tiffany Rose
Sagle,ID
Summary
Detail-oriented office manager skilled in coordinating workflows, managing schedules, and enhancing team productivity. Proven ability in customer relations management and vendor coordination, ensuring smooth office operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
North Point Trenchless LLC
Sandpoint, ID
11.2021 - Current
- I oversee daily office operations by coordinating administrative workflows, managing schedules, and maintaining organized systems that support efficient team productivity.
- I handle internal and external inquiries, prepare correspondence, reports, payroll and ensure accurate recordkeeping across files, invoices, and financial documents.
- I manage office supplies, vendor relationships, budgeting support, and purchasing processes.
- I supervise administrative staff, facilitate communication across departments, and maintain a well-organized, customer-focused office environment.
- I also assist with excavation equipment to dig, grade, move earth materials, and bore in new underground lines while maintaining safe and efficient work practices on job sites.
- I assist with site preparation, trenching, backfilling, and material handling, and support the excavation crew with tasks such as spotting, measuring, and debris removal and site clean-up.
- I perform routine equipment checks, identify maintenance needs, and ensure tools and machinery are used correctly.
- I follow safety regulations, communicate with equipment operators and crew members, and help keep the work area organized and hazard-free.
Utility Billing Clerk
City of Kalispell Water department
Kalispell, MT
08.2018 - 11.2021
- I delivered high-quality customer service by handling phone and in-person inquiries related to utility billing, services, and technical issues, while resolving complaints and maintaining accurate customer account records.
- I processed meter-reading data, prepared and mailed utility bills, updated auto-pay information, and managed collections for delinquent accounts, including issuing notices, coordinating shut-off and turn-on orders, setting up payment plans, and preparing liens and write-offs.
- Reconciled the daily cash drawer; posted transactions; prepared invoices; maintained sundry accounts receivable; and completed monthly reconciliations.
- Compiled billing and operational data from computer files and physical records, entered and verified account information, and processed work orders for disconnections, reconnections, new services, and other public works requests.
- Coordinated utility office operations across departments, served as cashier for multiple City revenue streams, provided backup support for the City Treasurer and Accounts Payable, managed City mail distribution, performed general filing, and answered and routed City phone calls.
Practice Associate
Northwest Montana Surgical Associates
Kalispell, MT
01.2016 - 03.2018
- I was the front desk Patient check in receptionist for a busy general surgeon’s office.
- I greeted patients and assisted them with any questions they had regarding paperwork for their patient chart.
- I was responsible for obtaining insurance information and entering it into the patient’s chart so they would be billed accordingly.
- I answered phone calls and directed questions to the proper medical personnel, and scheduled appointments for new and existing patients.
- It was my responsibility to make sure the proper paperwork was filled out and signed accordingly.
- I also sent in pre-authorization information to the insurance companies for patients looking to have vein procedures done.
- I was the backup person for the new patient coordinator and the surgery authorization coordinator for when that coworker is out of the office.
- I received payments from patients and answered any questions they had regarding their bill.
Operations Aide
Montana-Dakota Utilities
Minot, ND
12.2013 - 04.2015
- My job duties consisted of answering phones and directing customers to the correct customer care department; I handled any customers that were inquiring regarding a new gas service line by taking down required information to be able to have a new line installed at their home or business.
- I was also in charge of contacting customers to schedule any essential service or leak repair work and coordinating any appointments with an MDU service technician.
- I was also in charge of assigning incoming bills to the proper account number so when they were received into the accounts payable department they would be paid in a timely fashion.
Office Assistant/ Property Manager
East Ridge Acres
Minot, ND
10.2011 - 12.2013
- My job duties consisted of showing homes, processing applications, reviewing leases with new tenants, and performing final inspections/ ‘walk throughs’ on rental properties.
- I also coordinated the ‘fix-it list’ and most maintenance issues on rental properties, answered phone calls, filed all paperwork, and assisted in accounting work, including accounts payable and accounts receivable.
- I managed front desk operations and oversaw customer service.
Clerk/ Cashier
B&B Northwest Pharmacy
Minot, ND
07.2011 - 10.2011
- My Job duties consisted of ringing up customers prescriptions, answering phones, placing customer’s prescription refill requests to the pharmacist, cleaning, organizing, reordering, and restocking of the over the counter merchandise.
Pharmacy Technician
Pamida Pharmacy
Columbia Falls, MT
01.2010 - 02.2011
- My job duties were to receive and input prescription details into the computer, then to count or measure the proper medication and label it.
- I also was the cashier, answered phone calls, reordered and restocked all prescription medications.
Pharmacy Technician
Good Medicine Pharmacy
Columbia Falls, MT
12.2008 - 12.2010
- My job duties were the same as at Pamida Pharmacy; to receive and input prescription details into the computer, then to count or measure the proper medication and label it.
- I also was the cashier, answered phone calls, reordered and restocked all prescription medications.
- I was also in charge of all Medicare part B and Workman’s compensation claims.
Education
Some College (No Degree) - Biology
Flathead Valley Community College
Kalispell, MTSkills
- Attention to detail
- Analytical thinking
- Organizational skills
- Planning and coordination
- Team collaboration
- Microsoft Office proficiency
- Customer relations management
- Telephone etiquette
Certification
- QuickBooks Certification
Timeline
Office Manager
North Point Trenchless LLC
11.2021 - Current
Utility Billing Clerk
City of Kalispell Water department
08.2018 - 11.2021
Practice Associate
Northwest Montana Surgical Associates
01.2016 - 03.2018
Operations Aide
Montana-Dakota Utilities
12.2013 - 04.2015
Office Assistant/ Property Manager
East Ridge Acres
10.2011 - 12.2013
Clerk/ Cashier
B&B Northwest Pharmacy
07.2011 - 10.2011
Pharmacy Technician
Pamida Pharmacy
01.2010 - 02.2011
Pharmacy Technician
Good Medicine Pharmacy
12.2008 - 12.2010
Some College (No Degree) - Biology
Flathead Valley Community College