Tiffany Rupert
Brown Deer,WI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Aurora Health Care
Milwaukee, Wisconsin
08.2021 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Administered medications under physician's supervision.
- Assisted back office patient processes to reduce office wait times.
Money Center and Customer Service Cashier
Walmart
Germantown, Wisconsin
11.2020 - 07.2021
- Maintained up to date knowledge of store policies regarding payments, returns, and exchanges.
- Knowledge of Money Center Work as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
Cashier
Sav A Lot
Milwaukee, Wisconsin
12.2018 - 11.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Collaborated with team to perform cashier duties, assist customers with product inquiries, and ensure store cleanliness.
- Showed appreciation to customers and encouraged repeat business through friendly interactions.
Technical Support Advisor
Concentrix
Milwaukee, Wisconsin
10.2016 - 02.2018
- Troubleshot, diagnosed, and repaired Apple products to enhance customer satisfaction.
- Assessed customer needs to deliver tailored solutions that resolved issues effectively.
- Created repeat business by providing excellent customer experience.
- Generated repeat business through exceptional customer service and support.
Education
Certified Clinical Medical Assistant -
Everest College
Tacoma, WA 08.2012 - 06.2013
High School Diploma -
Custer High School
Milwaukee, WisconsinSkills
- Patient care
- Familiarity with EMR
- Patient experience focus
- Customer satisfaction expertise
- Communication skills
- Relationship management
- Problem-solving
- Microsoft Office proficiency
- Adaptive team player
- Courteous demeanor
Timeline
Medical Assistant
Aurora Health Care
08.2021 - Current
Money Center and Customer Service Cashier
Walmart
11.2020 - 07.2021
Cashier
Sav A Lot
12.2018 - 11.2020
Technical Support Advisor
Concentrix
10.2016 - 02.2018
Certified Clinical Medical Assistant -
Everest College
08.2012 - 06.2013
High School Diploma -
Custer High School