Tiffany Rush
Anniston,AL
Summary
Detail-oriented Customer Service and Compliance Professional with leadership experience in shift management and health insurance sales. Guided customers through applications and simplified complex information while ensuring compliance. Recognized for strong work ethic, adaptability, and interpersonal skills, contributing to a collaborative work environment.
Overview
20
20
years of professional experience
Work History
shift manager
KFC
Anniston, Alabama
01.2007 - Current
- Monitored food quality, freshness, and product presentation during shifts to maintain high standards and customer satisfaction.
- Trained crew on KFC service standards, safety rules, and daily procedures to ensure compliance and enhance customer experience.
- Facilitated new employee training on customer service, product knowledge, and cash handling techniques to improve team performance and service quality.
- Handled cash counts, register balancing, and end-of-shift reconciliation.
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
remote, AL
10.2023 - 03.2025
- Developed and implemented insurance plans for customers based on their individual needs.
- Advised callers on tailored health plan options to meet individual needs.
- Clarified Medicare, ACA, and policy benefits, enhancing customer understanding.
- Completed licensed sales calls with compliant disclosure steps.
- Guided customers through seamless applications and plan changes.
- Attended training sessions to enhance knowledge of company policies.
Education
High School Diploma -
Anniston High School
Anniston, AL05-2002
Skills
- Medicare enrollment
- Insurance compliance
- Application processing
- Customer service
- Appointment scheduling
- Call scripting
- Time management
- Computer literacy and data entry
- Attention to detail
- Active listening
Timeline
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
10.2023 - 03.2025
shift manager
KFC
01.2007 - Current
High School Diploma -
Anniston High School