TIFFANY RUSSELL
San Lorenzo,CA
Summary
Looking to secure a position with a stable and profitable organization, where I can be a contributing member of a team and utilize my business experience to the fullest. Offering the following qualifications: 20+ years of varied experience in Operator Services and Directory Assistance Data Management Fiber Optic Certified Office Management Strong communication skills and ability to establish rapport with a diverse range of personalities
Overview
26
26
years of professional experience
Work History
Supply Service Attendant/Lead Receiver
AT&T
01.2022 - Current
- Receives material from supplier, select, prepares and load material for deliver to field users
- Many times, daily, manually unloads stock received from trucks, and loads stock being dispatched
- Handles a variety of clerical duties such as filling out forms, making reports, filing and keeping records, and works with supply catalog (thousands of items)
- These functions require a high degree of accuracy to assure adequate supplies available for the field to avoid waste and confusion when ordering and recovering material
- Communicates well with vendors and other employees in the organization
- Developed strong relationships with transportation companies, facilitating smooth coordination during inbound shipments arrivals.
- Identified damaged or missing items upon receipt, promptly reporting issues to relevant parties for resolution.
- Conducted regular performance evaluations for receiving team members, identifying areas for improvement and providing constructive feedback accordingly.
- Enhanced warehouse efficiency by implementing streamlined receiving processes and procedures.
ENGINEERING ADMINISTRATOR
AT&T
01.2021 - 01.2022
- Gathers statistical data from company reports, as well as external reports, to update and maintain spreadsheets, schematics, cable records and various automated administrative programs designed to support the need for outside plant facilities
- Communicates and interfaces with other departments regarding matters involving facilities/equipment
OPERATOR
AT&T
01.1999 - 01.2021
- Furnish information to callers requesting business or residence telephone numbers
- Utilize a Video Display Terminal (VDT) and keyboard arrangement to assist customers in placing person-to-person, collect and calling card calls and calls to be billed third party
STAFF ASSOCIATE
AT&T
01.2012 - 01.2013
- Perform a variety of clerical duties such as distributing mail, filing, ordering supplies, facilitate travel and conference arrangements, operating and maintaining office equipment
- Work with confidential employee records, employee movement and changes by utilizing PDS system, scheduled interviews, tests, sign ups and appointments for counseling and process requisitions
FACILITIES TECHNICIAN
AT&T
01.2011 - 01.2012
- Read service orders
- Handle service connects and disconnects
- Remove, rearrange and maintain wire connecting customer lines
- Skilled in the use of small hand tools, soldering irons and testing equipment
SERVICE ASSISTANT
AT&T
01.2009 - 01.2011
- Assist Operators in the handling of difficult and emergency calls
- Handled customer complaints and commendations
- Acting manager when assigned, such as on weekends and Holidays
Education
Bachelor Of Science In Business Administration - Logistics/Supply Chain Management
Colorado Technical University
Denver, CO11.2024
ASSOCIATE OF SCIENCE (AS) - BUSINESS ADMINISTRATION
COLORADO TECHNICAL UNIVERSITY
Denver, CO09.2022
Skills
- CUSTOMER SERVICE
- ESCALATIONS
- LEADERSHIP
- COMMUNICATION
- MICROSOFT OFFICE
- Strong Work Ethic
- Team player attitude
- Reliability and punctuality
- Customer Service
- Problem-Solving
- Customer service and assistance
- Safety protocol knowledge
- Heavy Lifting
- Stocking
- Organizational abilities
- Inventory Counts
- Training and coaching
- Time Management
Professional Development
- Basic Electricity Program – AT&T
- Defensive Driving Training – AT&T
- Forklift Certification- AT&T
- Safety Warden-AT&T
- Union Steward-CWA 9415
References
Exceptional references available upon request.
Timeline
Supply Service Attendant/Lead Receiver
AT&T
01.2022 - Current
ENGINEERING ADMINISTRATOR
AT&T
01.2021 - 01.2022
STAFF ASSOCIATE
AT&T
01.2012 - 01.2013
FACILITIES TECHNICIAN
AT&T
01.2011 - 01.2012
SERVICE ASSISTANT
AT&T
01.2009 - 01.2011
OPERATOR
AT&T
01.1999 - 01.2021
Bachelor Of Science In Business Administration - Logistics/Supply Chain Management
Colorado Technical University
ASSOCIATE OF SCIENCE (AS) - BUSINESS ADMINISTRATION
COLORADO TECHNICAL UNIVERSITY
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