Tiffany Schorr
Lancaster,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Concentrix
Remote
09.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Agent
TTEC
Remote, Ohio
06.2023 - Current
- Returned customer calls in established turnaround time to meet company objectives.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls promptly and professionally within company standards.
- Updated databases with new and modified customer data.
- Managed high-volume of inbound and outbound customer calls.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Waitress /Phone Representative
Tiberio’s
Remote, OHIO
09.2006 - 03.2019
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Performed basic math calculations when computing bills for customers' meals.
- Ensured all dishes were prepared according to recipe standards.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Suggested additional items to customers based on their preferences and needs.
- Brought food and beverages to tables in a timely manner.
Education
Associate of Science - Accounting And Business Management
Ohio Christian University
Circleville, OH05-2010
Skills
- Case Management
- Call Control
- Information Verification
- Problem Resolution
- De-Escalation Techniques
- Upselling
- Customer Service
- Information Updates
- Customer Complaint Resolution
- Inbound Customer Service
Timeline
Customer Service Advocate
Concentrix
09.2024 - Current
Customer Service Agent
TTEC
06.2023 - Current
Waitress /Phone Representative
Tiberio’s
09.2006 - 03.2019
Associate of Science - Accounting And Business Management
Ohio Christian University