Tiffany Schuler
Elizabethtown,KY
Summary
Dynamic and results-oriented professional with extensive experience as a Senior Certified Pharmacy Technician at Walgreens, where I excelled in immunization administration and problem-solving. Demonstrated expertise in medication dispensing and insurance billing, coupled with a proven ability to enhance patient safety and clinic efficiency. Skilled in building trust with patients and training peers, showcasing exceptional knowledge of medical terms and customer service acumen.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
08.2021 - Current
- Collect co-payments or full payments from customers.
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Conduct regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Train new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Complete paperwork, entering prescription and insurance or billing information into patient profiles.
Office Manager
Axiom Solutions
05.2017 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Created invoices using Quickbooks, performed billing monthly, collection, and made deposits for the company.
Physical Therapist Technician
Physical Therapy Associates
11.2007 - 05.2017
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
Education
Associate of Applied Science -
Elizabethtown Community And Technical College
Elizabethtown, KYAssociate of Arts -
Elizabethtown Community And Technical College
Elizabethtown, KY2006
Skills
- Knowledge of medical terms
- Immunization Administration
- Problem-solving skills
- Insurance Billing
- Medication Dispensing
- Knowledge of brand and generic drugs
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Administration
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2021 - Current
Office Manager
Axiom Solutions
05.2017 - 03.2020
Physical Therapist Technician
Physical Therapy Associates
11.2007 - 05.2017
Associate of Applied Science -
Elizabethtown Community And Technical College
Associate of Arts -
Elizabethtown Community And Technical College
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