Tiffany Scorza
New Orleans,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Case Management Assistant/Discharge Planner
New Orleans East Hospital
New Orleans , LA
07.2020 - Current
- Effectively assess patients for discharge planning needs.
- Utilize resources effectively to ensure timely discharge to appropriate level of care.
- Communicate with interdisciplinary team to facilitate care, intervening when necessary to ensure that plan of care and services provided are of highly quality and are in best interest of patient and their family support network.
- Responsible to review discharge plans with patient and families on day of discharge.
- Perform all additional duties that were determined needed at discretion of supervision.
- Worked closely with external liaison to set up in-patient rehab, home health, community resources, and oxygen services.
- Proactive approach in identifying patients' needs. Contacted third-party payors to verify benefits for post-discharge needs.
- Took initiative to problem solve and recommend improvements.
Unit Secretary/Administrative Assistant
New Orleans East Hospital
New Orleans, LA
01.2017 - 07.2020
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for emergency department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Executed administrative duties to facilitate unit tasks and meet team goals
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Maintained patient confidentiality in line with HIPAA regulations
Medical Office Assistant
Brazosport Memorial Hospital
01.2006 - 01.2016
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Assisted with medical coding and billing tasks.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2023
No Degree - Phlebotomy
Impressive Healthcare Training
New Orleans, LA04.2021
No Degree - Administrative Assistance And Secretarial
Penn Foster College
Scottsdale, AZ01.2021
No Degree - Medical Office Assistant
Stratford Institute
New Orleans, LA01.2018
No Degree - Medical Assistant
Bryman College
New Orleans, LA08.2005
Skills
- Office Support
- Active Listening
- Office Operations
- Case Planning and Management
- Microsoft Office
- Client Intakes
- Scheduling and Appointment Setting
- Coordinate Service Referrals
- Community Resource Navigation
- Interdisciplinary Teamwork
- Referral Management
- Case Notes
Timeline
Case Management Assistant/Discharge Planner
New Orleans East Hospital
07.2020 - Current
Unit Secretary/Administrative Assistant
New Orleans East Hospital
01.2017 - 07.2020
Medical Office Assistant
Brazosport Memorial Hospital
01.2006 - 01.2016
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
No Degree - Phlebotomy
Impressive Healthcare Training
No Degree - Administrative Assistance And Secretarial
Penn Foster College
No Degree - Medical Office Assistant
Stratford Institute
No Degree - Medical Assistant
Bryman College
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