Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Tiffany Scott

Atlanta,GA

Summary

Results-oriented professional, seeking a challenging position to leverage training, skills, and expand knowledge and capabilities.

Overview

11
11
years of professional experience

Work History

Airport Customer Service Agent

Delta Air Lines, Inc.
Atlanta, GA
06.2014 - Current
  • Provide warm welcome to travellers entering and exiting airport premises
  • Checked in arriving and connecting passengers from different airports.
  • Provided assistance to passengers for seating placement, boarding tickets, and conflict resolution while on aircraft.
  • Achieved excellent results through the proficient use of DLTerm.
  • Mastered the use of SNAPP NextGen for improved accuracy and efficiency in transportation time calculations.
  • Operated the jetbridge.
  • Communicated with pilots and flight attendants regarding SSRs on flights
  • Trained new gate agents on SNAPP and DLTerm through interactive side by side sessions.

Airport Customer Service Agent

Delta Air Lines, Inc.
Atlanta, GA
06.2014 - Current
  • Transported bags and parcels to aircraft, loaded aircraft, and redirected misconnected baggage
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Ensured accurate completion of passengers onboard flights.
  • Confirmed validity of essential travel documents like tickets, boarding passes,and custom forms.
  • Met inbound flights and aided passengers in connecting to their next flights
  • Safely assisted in aircraft movement within the ramp area
  • Optimized baggage logistics, maintaining a systematic approach to maximize efficiency
  • Assisted passengers with special needs
  • Operate various ground support equipment including tugs, conveyor belts, and tow tractors
  • Trained new staff members on proper customer service techniques and policies.
  • Operated various computer programs related to customer service operations.

Covid Vaccination Program Coordinator

Delta Air Lines, Inc
Atlanta, GA
02.2021 - 05.2021
  • Accurately complete the scheduling process and register patients at time of appointment entry
  • Maintained effective communication channels with other departments to ensure seamless workflow
  • Monitored and maintained assigned work lists, handling tasks promptly.
  • Edited, cancelled, and rescheduled appointments in accordance with protocol to address patient inquiries and requirements.

Delta Fog Team Dispatcher

Delta Air Lines, Inc
Atlanta, GA
03.2020 - 07.2020
  • Initiated collaboration with DGS cleaning services to optimize time management between fog crew and cleaning services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Ensured compliance with safety regulations and company policies.

Paraprofessional

Atlanta Public Schools
Atlanta, GA
09.2015 - 04.2016
  • Helped certified teachers guide and oversee classroom activities for children, with a focus on those experiencing moderate to severe disabilities
  • Ensured constant safety monitoring of children
  • Developed innovative study techniques to support students in adopting more effective learning strategies.
  • Provided guidance to students in the classroom setting.

Volunteer

Atlanta Public Schools
Atlanta, GA
07.2014 - 03.2015
  • Facilitated mastery of assignments, math, science, and guided reading for children in small groups.
  • Provided assistance to staff in the daily operations of the organization.

Stock Clerk

Walmart Stores,INC
Peachtree City, GA
03.2014 - 06.2014
  • Arranged and organized product shelves collectively
  • Maximized customer satisfaction by catering to their inquiries about products
  • Optimized backroom organization for easy accessibility, countability and identification of all inventory
  • Provided customer assistance for inquiries and issue resolution.

Education

Ask Questions to Make Data-Driven Decisions -

09.2023

Foundations: Data, Data, Everywhere -

06.2023

Google/Coursera- Data Analytics Certification -

Diploma -

Benjamin E. May High School
05.2006

Skills

  • Proficient in Microsoft Office
  • Strong Verbal Skills
  • Skilled in Constructive Communication
  • Data-Driven Problem Solving
  • Adaptable
  • Effective Time Management
  • DLterm Proficient
  • A calming presence
  • RTSM (Fog Team)
  • SQL/Tableau(novice)
  • Attention to Detail
  • Database Programming and SQL

Activities

  • 02/2021 - 05/2021, Covid Vaccination Program Coordinator greet customers and assist customers who are getting the covid vaccine through appointment or walk-in. Accurately complete the scheduling process and register patients at time of appointment entry. Work with coordinators and supervisors for any scheduling conflict. Monitor and maintain work lists as assigned and handle accordingly. Respond to patients questions and needs by editing, cancelling, and rescheduling appointments according to protocol.
  • 03/2020 - 07/2020, Delta Fog Team Dispatcher Operate similar software as Delta Air Lines RTSM to distribute tasks for fog crew to properly fog the aircraft. Collaborate with DGS cleaning services to initiate time management sufficiently between fog crew and cleaning services as well as cooperating with Delta Air Lines tower to assign fog crew to aircraft that were RONs and aircraft that weren't scheduled.
  • 07/2014 - 03/2015, Volunteer at Fickett Elementary School with tutoring and assisting children in small groups to help them master assignments, guided reading, math, and science lessons, assisted in bus loading and unloading, and helped with school events.

Timeline

Covid Vaccination Program Coordinator

Delta Air Lines, Inc
02.2021 - 05.2021

Delta Fog Team Dispatcher

Delta Air Lines, Inc
03.2020 - 07.2020

Paraprofessional

Atlanta Public Schools
09.2015 - 04.2016

Volunteer

Atlanta Public Schools
07.2014 - 03.2015

Airport Customer Service Agent

Delta Air Lines, Inc.
06.2014 - Current

Airport Customer Service Agent

Delta Air Lines, Inc.
06.2014 - Current

Stock Clerk

Walmart Stores,INC
03.2014 - 06.2014

Ask Questions to Make Data-Driven Decisions -

Foundations: Data, Data, Everywhere -

Google/Coursera- Data Analytics Certification -

Diploma -

Benjamin E. May High School
Tiffany Scott