Results-oriented professional, seeking a challenging position to leverage training, skills, and expand knowledge and capabilities.
Overview
11
11
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines, Inc.
Atlanta, GA
06.2014 - Current
Provide warm welcome to travellers entering and exiting airport premises
Checked in arriving and connecting passengers from different airports.
Provided assistance to passengers for seating placement, boarding tickets, and conflict resolution while on aircraft.
Achieved excellent results through the proficient use of DLTerm.
Mastered the use of SNAPP NextGen for improved accuracy and efficiency in transportation time calculations.
Operated the jetbridge.
Communicated with pilots and flight attendants regarding SSRs on flights
Trained new gate agents on SNAPP and DLTerm through interactive side by side sessions.
Airport Customer Service Agent
Delta Air Lines, Inc.
Atlanta, GA
06.2014 - Current
Transported bags and parcels to aircraft, loaded aircraft, and redirected misconnected baggage
Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Ensured accurate completion of passengers onboard flights.
Confirmed validity of essential travel documents like tickets, boarding passes,and custom forms.
Met inbound flights and aided passengers in connecting to their next flights
Safely assisted in aircraft movement within the ramp area
Optimized baggage logistics, maintaining a systematic approach to maximize efficiency
Assisted passengers with special needs
Operate various ground support equipment including tugs, conveyor belts, and tow tractors
Trained new staff members on proper customer service techniques and policies.
Operated various computer programs related to customer service operations.
Covid Vaccination Program Coordinator
Delta Air Lines, Inc
Atlanta, GA
02.2021 - 05.2021
Accurately complete the scheduling process and register patients at time of appointment entry
Maintained effective communication channels with other departments to ensure seamless workflow
Monitored and maintained assigned work lists, handling tasks promptly.
Edited, cancelled, and rescheduled appointments in accordance with protocol to address patient inquiries and requirements.
Delta Fog Team Dispatcher
Delta Air Lines, Inc
Atlanta, GA
03.2020 - 07.2020
Initiated collaboration with DGS cleaning services to optimize time management between fog crew and cleaning services.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Ensured compliance with safety regulations and company policies.
Paraprofessional
Atlanta Public Schools
Atlanta, GA
09.2015 - 04.2016
Helped certified teachers guide and oversee classroom activities for children, with a focus on those experiencing moderate to severe disabilities
Ensured constant safety monitoring of children
Developed innovative study techniques to support students in adopting more effective learning strategies.
Provided guidance to students in the classroom setting.
Volunteer
Atlanta Public Schools
Atlanta, GA
07.2014 - 03.2015
Facilitated mastery of assignments, math, science, and guided reading for children in small groups.
Provided assistance to staff in the daily operations of the organization.
Stock Clerk
Walmart Stores,INC
Peachtree City, GA
03.2014 - 06.2014
Arranged and organized product shelves collectively
Maximized customer satisfaction by catering to their inquiries about products
Optimized backroom organization for easy accessibility, countability and identification of all inventory
Provided customer assistance for inquiries and issue resolution.
Education
Ask Questions to Make Data-Driven Decisions -
09.2023
Foundations: Data, Data, Everywhere -
06.2023
Google/Coursera- Data Analytics Certification -
Diploma -
Benjamin E. May High School
05.2006
Skills
Proficient in Microsoft Office
Strong Verbal Skills
Skilled in Constructive Communication
Data-Driven Problem Solving
Adaptable
Effective Time Management
DLterm Proficient
A calming presence
RTSM (Fog Team)
SQL/Tableau(novice)
Attention to Detail
Database Programming and SQL
Activities
02/2021 - 05/2021, Covid Vaccination Program Coordinator greet customers and assist customers who are getting the covid vaccine through appointment or walk-in. Accurately complete the scheduling process and register patients at time of appointment entry. Work with coordinators and supervisors for any scheduling conflict. Monitor and maintain work lists as assigned and handle accordingly. Respond to patients questions and needs by editing, cancelling, and rescheduling appointments according to protocol.
03/2020 - 07/2020, Delta Fog Team Dispatcher Operate similar software as Delta Air Lines RTSM to distribute tasks for fog crew to properly fog the aircraft. Collaborate with DGS cleaning services to initiate time management sufficiently between fog crew and cleaning services as well as cooperating with Delta Air Lines tower to assign fog crew to aircraft that were RONs and aircraft that weren't scheduled.
07/2014 - 03/2015, Volunteer at Fickett Elementary School with tutoring and assisting children in small groups to help them master assignments, guided reading, math, and science lessons, assisted in bus loading and unloading, and helped with school events.