Tiffany Shanklin
Cleveland,OH
Summary
Hardworking and passionate job seeker looking to maintain a full-time position with strong organizational skills. Detail-oriented team player that's ready to help achieve company goals with strong ability to handle multiple projects with a high degree of accuracy. Level-headed worker with expertise in hand signals and other successful methods for directing traffic at busy intersections. Decisive in stopping vehicles and clear in communicating with others. Helps manage traffic with well-placed cones and barrels. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques.
Overview
15
15
years of professional experience
Work History
Baker/Decorator
Dave's Market& Eatery
02.2022 - 02.2023
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Pastry Specialist
Hilton Hotel
11.2017 - 10.2021
- Maintained safe food handling standards at all times.
- Stocked and faced bakery cases with daily offerings.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Discussed cake design options, available flavors and specific event needs.
- Produced consistently high-quality baked goods for customers.
- Created new dessert items for seasonal and special events.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Trained new employees on bakery methods and procedures.
- Cleaned and maintained kitchen equipment and oven.
Customer Service Rep
Speedway LLC
06.2015 - 11.2018
- Cash out customers while remaining professional
- Make and prep breakfast for morning rush
- Greeter for new customer and upsaler
- Kept a safe and clean area by following all rules and guidelines
CSR
IGS ENERGY
05.2011 - 05.2015
- TSR
- Inbound/Outbound Calls
- Discussed billing differences with customers
- Changed customers energy suppliers
- Problem solving
- Door to Door sales
- Direct customer contact to promote IGS Energy
CSR
Miles Market
04.2009 - 03.2014
- Cash out customers while exhibiting excellent customer service
- Acting as a cook when needed and doing prep
- Stock and front face material to make sure it keeps its appeal
- Making sure to maintain a clean and safe environment
Certified Flagger
Wright Of Ohio
Medina, OH
01.2023 - 09.2023
- Used flagging tools such as stop and slow paddle and red flag.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Patiently directed motorists towards detours and alternate routes.
- Organized and maintained site equipment during slow hours.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Guided or controlled vehicular or pedestrian traffic at street and railroad crossings and construction sites.
- Controlled flow of automotive traffic under direction of project supervisor.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Accustomed to nighttime flagging in high traffic areas.
- Calmly managed clearing of path during passage of emergency vehicles.
Customer Service Representative
Brand Protect Plus
Beachwood, OH
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
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Collinwood High School
Cleveland, OhioCriminal Justice/ Early Childhood Education
TRI-C Metropolitan Campus
Cleveland, OhioSkills
- Determined and ambitious worker with a willingness to succeed Reliable and driven to exceed sale goals
- Very energetic and a quick learner
- Works well in a team setting building long term relationships with customers and staff
- Pastry, Fast Food, Data Entry, Janitorial Work, Traffic Control Certified
- Exceptional customer service skills
- Time Management
Timeline
Customer Service Representative
Brand Protect Plus
09.2023 - Current
Certified Flagger
Wright Of Ohio
01.2023 - 09.2023
Baker/Decorator
Dave's Market& Eatery
02.2022 - 02.2023
Pastry Specialist
Hilton Hotel
11.2017 - 10.2021
Customer Service Rep
Speedway LLC
06.2015 - 11.2018
CSR
IGS ENERGY
05.2011 - 05.2015
CSR
Miles Market
04.2009 - 03.2014
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Collinwood High School
Criminal Justice/ Early Childhood Education
TRI-C Metropolitan Campus