Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Shofner

Wentzville,MO

Summary

Experienced customer service professional with a strong background in service delivery and a track record of successfully handling multiple tasks simultaneously. Skilled at building and maintaining professional relationships to enhance profitability and achieve business objectives. Dedicated to providing exceptional customer service and contributing to the overall success of the organization. Passionate about delivering results that drive positive outcomes for both customers and the company.

Overview

8
8
years of professional experience

Work History

Rural Mail Carrier Associate

United States Post Office
12.2024 - Current
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.

Driver/Packer/Shop Office

Fry Wagner Moving and Storage
12.2022 - Current
  • Load my truck for the day with pack material
  • Go to customers houses house’s pack all heir belongings up
  • Inventory
  • Wrap furniture in strink wrap
  • Help load the truck at the customers house
  • Help the Shop out with Po’s/paperwork

Warehouse Clerk

Distribution Management
06.2021 - 09.2022
  • Set Robots up to send out to the floor
  • Pick the orders on the robots
  • Pack orders out & put them in the correct bins
  • Inbound-shipments we get in-put them through the system then out on the shelves
  • Returns-return items that customers has sent back

Customer Service Rep

Call Porter LLC
04.2021 - 06.2021
  • Take incoming calls from people who wants to sell home
  • Take customers names off the list-who don’t want to sell home

CNA

Garden View Nursing Home
02.2021 - 04.2021
  • Help residents with their DAY-TO-DAY activities
  • Help the nurses when they need assistance
  • Clean up RESIDENT’S rooms

Warehouse Associate

CS Flooring
03.2020 - 05.2020
  • Cut carpet & vinyl for the installers
  • Assign the jobs to the correct installers
  • Unload trucks

Driver/Packer

Fry Wagner Moving and Storage
03.2017 - 03.2020
  • Load my truck for the day with pack material
  • Go to customers houses house’s pack all heir belongings up
  • Inventory
  • Wrap furniture in strink wrap
  • Help load the truck at the customers house

Education

Associate of Applied Science - general business

Saint Charles Community College
Cottleville, MO
05.2025

Skills

  • Microsoft Expel
  • Microsoft Word
  • Class E Driver License
  • Address verification
  • Community engagement
  • Efficient routing
  • Scheduling
  • Account updating
  • Complaint resolution
  • Problem-solving

Timeline

Rural Mail Carrier Associate

United States Post Office
12.2024 - Current

Driver/Packer/Shop Office

Fry Wagner Moving and Storage
12.2022 - Current

Warehouse Clerk

Distribution Management
06.2021 - 09.2022

Customer Service Rep

Call Porter LLC
04.2021 - 06.2021

CNA

Garden View Nursing Home
02.2021 - 04.2021

Warehouse Associate

CS Flooring
03.2020 - 05.2020

Driver/Packer

Fry Wagner Moving and Storage
03.2017 - 03.2020

Associate of Applied Science - general business

Saint Charles Community College

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