Tiffany Sims
Houston,TX
Summary
Versatile and compassionate professional with a strong background in patient care and customer service, as demonstrated at Restore Health. Skilled in medication administration and providing emotional support, I excel in creating personalized care plans and enhancing patient well-being. Achieved a 20% improvement in patient satisfaction through dedicated care and effective communication.
Overview
7
7
years of professional experience
Work History
Home Health Caregiver
Restore Health
Houston, TX
11.2023 - 08.2024
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Participated in team meetings regarding patient care planning and implementation activities.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Documented care provided and submitted notes to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
- Assisted with client personal care needs to foster independence and well-being.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Helped client with medication self-administration.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Educated patients and families on health care needs, conditions, and options.
- Managed patient transportation and appointment scheduling.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Checked patients' pulse, temperature and respiration.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented patient status and reported changes in care needs.
- Provided entertainment and companionship through conversation, reading, and board games.
- Transported individuals to medical appointments and assisted with errands.
- Planned optimal meals based on established nutritional plans.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Accompanied clients to doctors' offices or on other trips outside home.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted clients with proper exercises and rehabilitation.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided patients and families with emotional support and instruction.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
Hotel Front Desk Clerk
Baymont inn & Suit Hotel
Houston
01.2022 - 06.2022
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Handled all guest luggage as needed during check-in and check-out process.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for high-volume hotel.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Kept records of room availability and guest accounts, manually or using computers.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Issued room keys and escort instructions to bellhops.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Transmitted and received messages using telephones or telephone switchboards.
- Arranged tours, taxis or restaurant reservations for customers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Warehouse Worker
Budweiser
Mobile, Alabama
01.2019 - 12.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Monitored temperature and humidity levels in the warehouse environment.
- Provided assistance in loading and unloading containers from ships and trains.
- Managed hazardous waste removal operations per government regulations.
- Identified discrepancies between physical count and computer data.
- Processed returns of defective merchandise as required.
- Collaborated closely with other departments on special projects as needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Cashier
Shells Gas Station
Saraland, Alabama
07.2018 - 05.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Food Service Worker
Checkers Rally's
Mobile
01.2018 - 06.2018
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Operated cash register to process cash, check, and credit card transactions.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Followed recipes and customer requests to prepare meals.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Packaged and bagged cooked food and prepared items.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Rotated inventory to reduce waste and optimize freshness.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
GED -
Houston Community College
Houston, TX08-2022
Skills
- Nutrition management
- Fall prevention
- Cultural Sensitivity
- Medical Equipment Operation
- Emotional Support
- Vital signs monitoring
- Physical therapy support
- Personal Hygiene Assistance
- Hospice Care
- Meal Preparation
- Behavioral Management
- Client documentation
- Care plan assessment
- Care Plan Management
- Progress Documentation
- Medication organization
- Medication Administration
- Nutritional meal preparation
- Quality program protocols
- Dressing assistance
- Recording vital signs
- Compassionate client care
- Patient Care
- Case management experience
- Community activities
- Feeding Assistance
- Client safety and first aid
- Patient Transport
- Patient lifting techniques
- Housekeeping
- Medical Charting
- Personal care services
- Schedule Management
Timeline
Home Health Caregiver
Restore Health
11.2023 - 08.2024
Hotel Front Desk Clerk
Baymont inn & Suit Hotel
01.2022 - 06.2022
Warehouse Worker
Budweiser
01.2019 - 12.2021
Cashier
Shells Gas Station
07.2018 - 05.2019
Food Service Worker
Checkers Rally's
01.2018 - 06.2018
GED -
Houston Community College