Tiffany Six
Lees Summit,Missouri
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Independent Distributor
Amplifei
Lees Summit, MO
01.2021 - 03.2022
- Coached and developed sales team for network marketing. Built a customer base using social media platforms. Generated over $30K in sales each month
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Independent Distributor
Elevacity
Lees Summit, MO
04.2019 - 01.2021
- Coached and developed teams for network marketing sales. Built a customer base utilizing social media platforms.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
- Stayed in open communication with existing customers to offer immediate access to new products.
Administrative Assistant
Wells Fargo
Olathe, KS
04.2018 - 11.2019
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Administrative Assistant
Wells Fargo
Phoenix, AZ
01.2006 - 01.2012
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Customer Service Representative
Wells Fargo
Phoenix, AZ
03.2003 - 01.2006
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teller
Wells Fargo
Phoenix, AZ
01.2002 - 03.2003
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
Server/Bartender
Outback Steakhouse
Phoenix, AZ
04.1997 - 08.2001
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Resolved customer concerns with friendly and knowledgeable service.
Education
Associate of Arts - Communications
Arizona State University West
Phoenix, AZAssociate of Arts - Communications
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.1999
Skills
- Excellent customer service skills
- Multitasking and Time Management
- Strong Organizational Skills
- Effective communication skills
- Proficient in Microsoft Office
- Highly Efficient and Productive
Timeline
Independent Distributor
Amplifei
01.2021 - 03.2022
Independent Distributor
Elevacity
04.2019 - 01.2021
Administrative Assistant
Wells Fargo
04.2018 - 11.2019
Administrative Assistant
Wells Fargo
01.2006 - 01.2012
Customer Service Representative
Wells Fargo
03.2003 - 01.2006
Teller
Wells Fargo
01.2002 - 03.2003
Server/Bartender
Outback Steakhouse
04.1997 - 08.2001
Associate of Arts - Communications
Arizona State University West
Associate of Arts - Communications
Maricopa Community Colleges - Paradise Valley Community College
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