Tiffany Sky Sanford
Eugene
Summary
SHRM-CP certified professional with over 10 years of experience in Human Resources and administrative functions, demonstrating a strong ability to identify challenges and implement effective solutions promptly. Recognized for delivering clear and professional communication, both verbally and in writing, while fostering positive relationships with clients and colleagues. Proficient in Microsoft Suite, Salesforce, and EMS Semsoft SaaS systems, with a typing speed of 50 words per minute. Committed to providing exceptional, person-centered customer service while effectively prioritizing tasks to maximize productivity in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Coordinator
Mineral - Mitratech Holdings, LLC
06.2021 - 06.2025
- Worked in a 100% remote position on the Advisory Services team offering consulting services to employers across all states.
- Managed incoming calls and written client correspondence and provided technical support.
- Researched state-specific HR compliance law for HR client questions.
- Applied knowledge of client inquiries to develop and suggest content site navigation and tech improvements.
- Scheduled meetings, calls, training sessions in multiple platforms.
- Maintained in depth knowledge of internal proprietary platforms and policies.
- Assisted with product development documentation and overall workflow.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Client Intake Specialist
Avanti ElderCare Resources
11.2017 - 03.2020
- Greeted clients, explained services, determined eligibility and pre-qualified callers.
- Employed sales strategies to match potential clients with appropriate programs.
- Provided options counseling on community resources and referred callers to appropriate services.
- Tracked all tax documents for ongoing conservatorships and trusts using Excel.
- Managed the client information for care management and estate planning cases, including client outreach, file updating and auditing.
- Completed client reporting requirements consistent with corporate and regulatory standards.
Salesforce Project Manager
The Arc of Lane County
01.2017 - 05.2017
- Coordinated with care team program managers to develop software platforms for individual departments.
- Implemented changes as Salesforce System Administrator to develop tailored database fields and tabs for department-specific programs.
- Performed data entry and problem-solved for IT solutions.
Human Resources and Financial Administrative Assistant
The Arc of Lane County
01.2015 - 01.2017
- Provided administrative assistance in all day to day operations of financial and HR functions.
- Created data reports and spreadsheet templates in Excel for tracking financial and personnel information.
- Trained new employees, developed and wrote training manual.
- Completed yearly OSHA report of employee injuries and SAIF Worker’s Compensation Claims.
- Scheduled interviews, appointments and assisted in employee recruitment selection, new hire documentation and onboarding.
- Payroll: Processed timesheets for six different service programs for over 150 employees by editing and tracking hours worked including sick, overtime and vacation hours.
- Client Billing: Responsible for data entry, processing and submitting claims through Oregon Department of Human Services Express Payment and Reporting System (eXPRS) for over 100 clients in Lane County.
- Accounts Receivable/Payable: Generated monthly reports of approved, denied and suspended claims. Submitted accounts receivable invoices. Balanced agency credit accounts. Managed office petty cash and client’s activity funds. Transported funds for bank deposits and events.
Education
Bachelor of Arts Degree (BA) - Liberal Studies Major, Child Advocacy emphasis
Humboldt State University
Arcata, CaliforniaDiploma with Honors - Visual Arts Major
Los Angeles High School For The Arts
Los Angeles, CaliforniaSkills
- Employment law
- Training development
- Payroll and benefits administration
- HR policies and procedures expertise
- AI ethics and integration
- Microsoft office suite, SaaS, Salesforce
- Workforce improvements
- Customer service
- Employee management
- Confidential document compliance
Accomplishments
- 2024-2025 Chat GPT AI training for HR professionals
- 2023 SHRM-CP Certificate
- 2018 EMS software systems training for Public Fiduciaries, Guardians and Conservators
- 2017 Salesforce Training
- 2016 Wage and Hour Laws, Oregon Statewide Sick Time, BOLI Training
- 2015 HR Law, National Seminars Training
- 2013 ADRC Person Centered Thinking Approach Training for Options Counselors
- 2009 Oregon Intervention System: behavior support and safety training for mental health professionals
- 2004 TESOL Teaching English as a Second Language Certificate. The Language House.
Certification
- 2024-2025 AI Chat GPT for HR Professionals
- 2023 SHRM-CP certificate
- 2018 EMS software training for Public Fiduciaries, Guardians and Conservators
- 2017 Salesforce software training
- 2016 Wage and hour Laws, Oregon statewide sick time, BOLI training
- 2015 HR Law, National Seminars Training
- 2013 Aging and Disability Resource Connection: Person centered thinking for Options Counselors
- 2011 Lane Small Business Development Center: How to start a small business
- 2009 Oregon Intervention System: Safety training for mental health professionals
- 2004 TESOL Teaching English as a Second Language Certificate. The Language House.
Timeline
HR Coordinator
Mineral - Mitratech Holdings, LLC
06.2021 - 06.2025
Client Intake Specialist
Avanti ElderCare Resources
11.2017 - 03.2020
Salesforce Project Manager
The Arc of Lane County
01.2017 - 05.2017
Human Resources and Financial Administrative Assistant
The Arc of Lane County
01.2015 - 01.2017
Bachelor of Arts Degree (BA) - Liberal Studies Major, Child Advocacy emphasis
Humboldt State University
Diploma with Honors - Visual Arts Major
Los Angeles High School For The Arts