Hi, I’m
Tiffany Smith
Elk Grove Village,Illinois
Summary
Results-driven customer service and human resources professional with extensive experience in the United States Army. Proven track record in optimizing call center operations and enhancing customer satisfaction through effective administrative support. Proficient in Microsoft Office and skilled in interpersonal communication, consistently exceeding performance targets. Aiming to leverage expertise to drive organizational success and improve client relations.
Overview
15
years of professional experience
Work History
WalgreensElk Grove Village, IL
Overnight Customer Service Associate
09.2022 - 10.2022
Job overview
- Responsible for stocking, resupplying and organizing available inventory
- Assisting customers with their questions about offered services and products
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
Amazon FreshBloomingdale, IL
Overnight Food Service Associate
02.2021 - 03.2021
Job overview
- Responsible for stocking, resupplying, and inventory of available products
- Organized product inventory into distinct categories.
- Set up workstations, prepped tables, and service counters for daily food service.
- Worked with minimal supervision and took initiative in problem-solving
- Maintained food supply, reported low-stock items and rotated stock
Walmart
Customer Service Representative
10.2018 - 11.2018
Job overview
- Assisting customers in processing returns and refunds for products ordered on Walmart.com
- Assist customers in completing an order using the site and creating their own account
- Answered inbound calls to handle various concerns, set appointments and close sales
- Delivered fast and friendly service to handle questions and service complaints
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Anticipated needs and resolved problems to keep customers happy
Amazon
Customer Service Representative
05.2017 - 06.2017
Job overview
- Assisting customers in processing returns and refunds
- Assisting customers in assisting them in locating their items that are pending delivery
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Managed customer calls efficiently in fast-paced call center environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Documented, researched and resolved customer service issues
- Answered inbound calls to handle various concerns, set appointments and close sales
- Delivered fast and friendly service to handle questions and service complaints
StartechGrand Junction, Colorado
Call Center Representative
09.2015 - 11.2015
Job overview
- Assist customers in signing up for Credit Report Watching Services
- Clarified any questions that the customers would have concerning the offered service
- Assessed customer needs and escalated calls to specific departments
- Handled caller needs for sales, service and account problems
- Navigated multiple computer applications while conversing with customers
- Completed high volume of inbound and outbound calls within deadlines
- Resolved customer concerns, following internal database prompts and company scripts
- Delivered accurate organizational information about products, services and procedures
- Took ownership over customer concerns, following issues through to resolution
- Complied with data security and confidentiality policies to safeguard customer information
United States ArmyFort Carson, Colorado
Human Resources Specialist • S1 Clerk
10.2013 - 02.2015
Job overview
- Assist in organizing and updating over 500 personnel files
- Responsible in assisting personnel with their personal actions
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings
- Offered friendly and knowledgeable customer service to team members and employees
- Helped build, maintain and revise HR policies, standards and documentation
- Developed and enhanced organizational systems, succession plans and charts
- Organized employee records consistently, staying compliant with internal and government requirements
- Interpreted and explained human resources policies, standards and regulations
United States ArmyWiesbaden, DE
Human Resources Specialist • S1 Clerk
10.2010 - 10.2013
Job overview
- Responsible in organizing, updating, and assisting over 500 personnel files
- Responsible in processing various actions to assist in the productivity of the unit
- Offered friendly and knowledgeable customer service to team members and employees
- Helped build, maintain and revise HR policies, standards and documentation
- Maintained detailed and thorough HRIS database with exhaustive employment information
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings
- Developed and enhanced organizational systems, succession plans and charts
United States ArmyFort Stewart, GA
Human Resources Specialist • S1 Clerk
02.2008 - 10.2010
Job overview
- Answering phone calls
- Organizing and updating personnel files for over 100 personnel
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings
- Offered friendly and knowledgeable customer service to team members and employees
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation
- Organized and conducted orientation sessions, job skills training and employee development initiatives
- Organized employee records consistently, staying compliant with internal and government requirements
- Developed and enhanced organizational systems, succession plans and charts
- Interpreted and explained human resources policies, standards and regulations
Education
Southern New Hampshire UniversityNew Hampshire
Some College (No Degree)
University Overview
- Additional Coursework in Human Resource Management, Principles of Management, Social Environment of Business, Human Relations in Administration, Introduction to Marketing
American InterContinental University
Some College (No Degree) from Business Administration
University Overview
- Additional Coursework in Principles of Accounting I, Introduction to Business, Management and Leadership of Organizations, Managerial Accounting
Skills
- Customer Service
- Call Center Operations
- Computer Skills
- Microsoft Office
- 63 Wpm Typing Speed
- Business ethics
- Microsoft office
- Written communication
- Interpersonal skills
- Customer service
- Adaptability and flexibility
- Data Entry
- Administrative and Office Support
- Organization and Recordkeeping
- Customer Service Experience
Timeline
Overnight Customer Service Associate
Walgreens
09.2022 - 10.2022
Overnight Food Service Associate
Amazon Fresh
02.2021 - 03.2021
Customer Service Representative
Walmart
10.2018 - 11.2018
Customer Service Representative
Amazon
05.2017 - 06.2017
Call Center Representative
Startech
09.2015 - 11.2015
Human Resources Specialist • S1 Clerk
United States Army
10.2013 - 02.2015
Human Resources Specialist • S1 Clerk
United States Army
10.2010 - 10.2013
Human Resources Specialist • S1 Clerk
United States Army
02.2008 - 10.2010
Southern New Hampshire University
Some College (No Degree)
American InterContinental University
Some College (No Degree) from Business Administration
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