Tiffany Smith
Middletown,NY
Summary
Experienced Mental Health Professional with over 15 years in the field and 12 years in supervisory roles. Skilled in incident investigation and knowledgeable of OPWDD regulations. Expertise in ADP human resources management software, Precision Care, and Medisked, coupled with strong planning and organizational abilities.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Residential Coordinator of Operations
Adapt Of the Hudson Valley
10.2024 - Current
- Managed discharges, assessments, and crisis admissions in a timely manner
- Intervention, case management, and advocacy for Resident and organization
- Resident support; conduct intakes, provide crisis intervention, de-escalate conflicts, skills-building facilities, and assist with applications for services
- Organized resident meetings, workshops, and activities to promote skills and independence
- Completed paperwork, maintained accurate records, compiled reports, and handled agency communications
- Organize resident meetings, workshops, and activities to promote skills and independence as required
- Conduct daily checks, report maintenance issues, ensure cleanliness, and manage supplies
- Facilitated resolution of conflicts among staff and residents and overseeing staff often focus on the people we support's well-being
- Experience drafting annual strategic fundraising plans
- Provided support to residents during intakes and crisis situations; conduct intakes, provide crisis intervention, de-escalate conflicts, skills-building facilities, and assist with applications for services
- Handle, discharges, assessments, crisis admissions
- Performed various tasks as required to support operations as required
Director of Residential Services
Adapt Of the Hudson Valley
12.2022 - 10.2024
- Supervise site Supervisors as assigned, conduct performance reviews, make recommendations for promotion, demotions, transfer, and or terminations
- Collaborated with clinical and program staff and community agencies to secure and sustain placements in community-based day programs, workshops, and school programs as outlined in residents' service plans
- Maintained cleanliness, order, health, and safety of residence facility to ensure a supportive living environment for residents
- Develop residence facility rules and procedures
- Ensure residence facility is kept clean, neat, healthy and safe
- Completed all POCA and CAPS on time.
- Works with appropriate clinical or programs staff and community agency staff to identify and maintain placement in day programs, workshops, school programs, etc, which are in the community and required in residents service plans
- Provided regular oversight and guidance to the site Supervisors to ensure the day-to-day operations of the residential home were met, including the supervision of staff and clinicians.
- Trained and developed Supervisors and Direct Care Counselors.
Program Coordinator Supervisor
Cerebral Palsy Association of New York State
03.2022 - 12.2022
- Provide direct supervision and support to Program Coordinators in the development and implementation of person-centered outcomes as outlined in Council on Quality and Leadership (CQL) Personal Outcome Measures (POMS)
- Responsible for interviewing, hiring, supervising and, evaluating Program Coordinators Provides initial orientation, mentoring, support, and training for Program Coordinators to achieve and maintain performance standards along with the administrator of Residential Services
- Interviewed, hired, supervised, and evaluated Program Coordinators. Provided initial orientation, mentoring, support, and training to help Program Coordinators achieve and maintain performance standards with the administrator of Residential Services.
- Completes monthly quality internal reviews within the area of program services
- Reviews results/recommendations with Programs Coordinators and ensures that appropriate corrective action is taken
- Conducted special team meetings with Management, Clinical, and Nursing Personnel to address issues related to people receiving services.
- Completed billing reports and ensured follow-up on missing data by Program Coordinators
- Coordinated with training department to develop and implement training programs addressing findings from internal reviews
- Participated in standing committees and meetings directed by the Vice of Program Services.
Program Coordinator
Cerebral Palsy Association of New York State
09.2019 - 03.2022
- Developed, implemented, and monitored individualized program plans for people receiving services, enhancing personalized support
- Trained direct care staff on program implementation, improving understanding and consistency in service delivery
- Supervises Direct Care personnel and Shift Supervisors in programming and data collection
- Provides training to all direct care staff regarding program implementation
- Ensures integration of services with Day Programs
- Coordinated integration of services with Day Programs, fostering collaboration and holistic care for individuals
- Chairs and participates in all annual, semi-annual and special team conferences for all people receiving services
- Provides input for staff performance evaluations
Staffing Coordinator
Cerebral Palsy Association of New York State
11.2018 - 09.2019
- Prepared working schedule, incorporating benefit time and pre-scheduled overtime for all union residential direct care personnel in assigned borough
- Ensured timely distribution of schedules to management personnel for posting in each residence and dissemination to float employees
- Communicates with on-shift management personnel within assigned borough at the start of the shift to ensure minimum staffing requirement for each residence is met
- Communicates all staffing changes to borough management personnel by sending a shift report at end of each shift
- Communicated staffing changes to borough management personnel through shift report at end of each shift
- Inputs all approved benefit time in the E-Time system
- Completed all edits, including benefit time, hours worked, and changes to location, to ensure correct payroll
Shift Supervisor
Cerebral Palsy Association of New York State
05.2018 - 11.2018
- Enhanced individual social responsibility, independence, dignity, and growth through supportive activities
- Supervised daily activities of DSPs, reviewing individual data documentation and providing staff training and orientation
- Established work order as needed to maintain the upkeep of the individual’s homes
- Assist in training staff to ensure their certifications are valid
- Participates in interdisciplinary team process which includes evaluation, program planning, implementation, and monitoring individual’s case
- Maintained overall cleanliness and organization of shared living spaces. the financial accounts of individuals who reside in CP provided residences
Juvenile Counselor
ACS Services
Bronx
09.2017 - 05.2018
- Provide constant supervision of all individual and group activities while being cognizant of residents' whereabouts
- Assisted in teaching pro-social, academic, and vocational skills while counseling residents on facility rules and guidelines in both individual and group settings
- Observe residents for changes in mood and behavior
- Monitored residents' moods and behaviors during daily activities
Assistant Supervisor
YAI, Young Adult Institute
03.2014 - 09.2017
- Advocated for individuals receiving services, ensuring their needs and rights were represented
- Supported OPWDD investigations by gathering statements, documenting evidence, and following up with involved parties
- Ensured maintenance of the home is completed in accordance with the schedule
- Assisted in management of resident funds
- Coordinated staff training sessions to maintain up-to-date certifications and compliance with regulatory requirements
- Managed residents' medications effectively.
- Maintained inventory of medical supplies, supervised medication distribution, and ensured accurate documentation.
Education
Bachelor of Arts - Criminal Justice, Courts Relations
John Jay College of Criminal Justice
New York, NYAssociate of Arts - Liberal Arts
Borough Manhattan Community College
New York, NYSkills
- Crisis intervention
- Crisis management
- Resident support
- Staff supervision
- Safety management
- Safety practices
- Property maintenance
- Daily living assistance
Certification
CPR/SCIP certification
Timeline
Residential Coordinator of Operations
Adapt Of the Hudson Valley
10.2024 - Current
Director of Residential Services
Adapt Of the Hudson Valley
12.2022 - 10.2024
Program Coordinator Supervisor
Cerebral Palsy Association of New York State
03.2022 - 12.2022
Program Coordinator
Cerebral Palsy Association of New York State
09.2019 - 03.2022
Staffing Coordinator
Cerebral Palsy Association of New York State
11.2018 - 09.2019
Shift Supervisor
Cerebral Palsy Association of New York State
05.2018 - 11.2018
Juvenile Counselor
ACS Services
09.2017 - 05.2018
Assistant Supervisor
YAI, Young Adult Institute
03.2014 - 09.2017
Associate of Arts - Liberal Arts
Borough Manhattan Community College
Bachelor of Arts - Criminal Justice, Courts Relations
John Jay College of Criminal Justice