Tiffany Smith
Columbia,SC
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved high productivity and effective resolution of escalated customer issues through strong communication and problem-solving skills. Focused on enhancing customer satisfaction and team performance by building positive relationships and sharing best practices.
Overview
5
5
years of professional experience
Work History
Customer Service Representative 2
Blue Cross And Blue Shield Of South Carolina
Columbia, SC
02.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered member calls regarding benefits, claims, and eligibility questions.
- Explained coverage details and plan rules to members clearly.
- Reviewed account records using Blue Cross And Blue Shield systems.
- Updated member information in customer service databases accurately.
- Documented call details and service actions in case files.
- Followed company policies to protect member privacy and confidentiality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to member calls regarding benefits, eligibility, and plan coverage.
- Reviewed claims details using Blue Cross Blue Shield customer service systems.
Customer Service Representative
BlueCross BlueShield of South Carolina
Columbia, SC
11.2021 - 10.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to member calls regarding benefits, eligibility, and plan coverage.
- Explained enrollment, billing, and policy information using clear, professional language.
- Reviewed claims details using Blue Cross Blue Shield customer service systems.
Education
Lexington High School
Lexington , SCSkills
- Member benefits review
- Benefit explanation
- Claims processing
Timeline
Customer Service Representative 2
Blue Cross And Blue Shield Of South Carolina
02.2024 - Current
Customer Service Representative
BlueCross BlueShield of South Carolina
11.2021 - 10.2022
Lexington High School