Tiffany Soto
Waco
Summary
Dynamic Sr. Program Coordinator at Heart of Texas Council of Governments, adept at strategic planning and effective communication. Successfully secured grant funding and enhanced service delivery through data analysis and community partnerships. Proven ability to lead teams, streamline processes, and advocate for aging services, ensuring compliance and maximizing resource allocation.
Accomplished Dementia Care Specialist well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Program Coordinator
Heart of Texas Council of Goverments - Area Agency on Aging
07.2010 - Current
- Coordinated multi-disciplinary teams to develop and implement aging service programs for diverse populations.
- Streamlined reporting processes, ensuring compliance with state and federal regulations for aging services.
- Led training sessions for staff on best practices in program management and client engagement strategies.
- Facilitated community outreach initiatives to increase awareness of available resources for older adults.
- Analyzed program data to identify trends, improving service delivery and targeting specific community needs.
- Established partnerships with local organizations to enhance service offerings and broaden resource accessibility.
- Oversaw budget management for program initiatives, optimizing resource allocation and expenditure tracking.
- Enhanced team productivity by providing ongoing training and support to staff members.
- Successfully secured grant funding for new initiatives by developing compelling proposals that showcased the value of the programs offered.
- Increased overall program success through continuous monitoring, evaluation, and improvement efforts.
- Developed strong relationships with stakeholders, ensuring clear communication and timely project updates.
- Ensured compliance with all relevant regulations by diligently reviewing documentation and staying informed about industry changes.
- Facilitated regular team meetings to discuss progress updates, address concerns, and maintain open lines of communication among staff members.
- Collaborated with external partners to expand program reach and increase overall impact in target communities.
- Coordinated cross-functional teams to ensure seamless collaboration on key initiatives.
- Managed multiple projects simultaneously, prioritizing tasks and meeting tight deadlines.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
Education
Associate of Arts - Business
McLennan Community College
Waco, TX01-2027
Certification - Dementia Care Specialist
Johns Hopkins University
Baltimore, MD12-2024
Skills
- Office administration
- Standard operating procedures
- Strategic planning
- Staff evaluation
- Eligibility determination
- Training coordination
- Data management
- Project coordination
- Generating schedules
- Report preparation
- Expense tracking
- Referral coordination
- Program branding
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
- Conflict resolution
- Professionalism
Certification
- Certified Dementia Care Specialist, Baylor Scott and White REACH program - September 2022-Current
- Master Trainer of A Matter of Balance Maine Health License - September 2022- Current
- Master Trainer of Stressbusting Chronic Illiness and Dementia Training - September 2022-Current
- AIRS Certified, Relias - 2015-Current
- Assist Trained - Texas Suicide Prevention Collaborative - 2015 - Current
- Community Resource Coordination Group - Texas Health and Human Services - 2015- Current
Timeline
Sr. Program Coordinator
Heart of Texas Council of Goverments - Area Agency on Aging
07.2010 - Current
Associate of Arts - Business
McLennan Community College
Certification - Dementia Care Specialist
Johns Hopkins University
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