Tiffany Stephens
Colorado Springs
Summary
Creative and well educated professional in the healthcare/ Human Resources industry seeking employment that will provide opportunities for professional development. Enjoys working with community members, leaders, and the public. Talents include coordinating and creating programs for residents within the community, communicating with patient families and recruiting and hiring talented people.
Professional with experience in planning and implementing engaging activities. Known for fostering team collaboration and adapting to changing needs. Strong skills in program development, event coordination, and relationship building. Values achieving tangible results and creating positive experiences for participants.
Overview
13
13
years of professional experience
Work History
Activity/Director of Transportation
Medallion Post Acute Rehabilitation
Colorado Springs, CO
06.2020 - Current
- Developed and implemented engaging recreational programs for diverse resident needs.
- Coordinated interdisciplinary team meetings to enhance activity planning and execution.
- Oversaw scheduling of daily activities, ensuring optimal resident participation and satisfaction.
- Trained and mentored staff in effective activity facilitation techniques and resident engagement strategies.
- Evaluated program effectiveness through resident feedback, adjusting offerings accordingly for improved outcomes.
- Managed budget allocations for activity supplies, maintaining fiscal responsibility while enhancing program quality.
- Led community outreach initiatives to promote facility programs, increasing awareness and participation rates among residents and families.
- Developed monthly life enrichment calendar and published electronically and in print.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Arranged outings as part of recreational program.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Created and delivered recreational programs for small and large groups of residents.
- Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
Active Living Director
Springs Ranch Memory Care Community
Colorado Springs, Colorado
04.2019 - 06.2020
- Plan monthly calendar of engaging activities
- Hire and trained staff
- Contact vendors and volunteers for entertainment or community involvement
- Plan 2-3 outing a week
- Involve family members in activities and inform of them on how loved one is doing
- Prepared and filed financial statements such as balance sheets and income statements.
- Consulted with staff and other professionals to discuss activities
- Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives
- Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Designed programs to encourage entertainment, relaxation, socialization, and fulfillment
- Observed employee fieldwork and usage of materials for quality and consistency.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Memory Care Director
Bonaventure of Castle Rock
Castle Rock, CO
07.2018 - 04.2019
- Ensured that quality service was continuously delivered, which resulted in high satisfaction levels from families and residents.
- Estimated and justified financial, staffing, facilities and equipment costs based on project needs and available resources.
- Referred clients to partner agencies for additional services.
- Evaluated team member performance and offered constructive
- Kept family members abreast of important information regarding loved ones, including care, health issues and medication.
- Interviewed and hired individuals who brought talent, well-developed skills sets and a passion to help others to the team.
- Provided onboarding and coaching to all new hires so that they felt comfortable in their job positions and were prepared to handle various responsibilities.
- Personally gave prospective residents and their families tours of the memory care unit.
- Led weekly training program for care staff and med aides.
- Oversaw the intake process for all new residents.
- Maintained up-to-date and accurate program files and records.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
Community Life Coordinator
The Retreat at Sunny Vista
Colorado Springs, CO
10.2017 - 07.2018
- Planned and executed daily and monthly calendar of events and activities.
- Personally gave prospective residents and their families tours of community.
- Made appearances at special events as a representative of The Retreat at Sunny Vista to develop new relationships with possible residents and outside agencies.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Contact outside vendors and volunteers for entertainment or educational purposes for residents.
- Plan and executed parties and events for community
- Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Helped residents participate in activities with basic and advanced mobility support.
- Coordinated musical guests, movies and other types of resident entertainment.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
CNA/ Med Tech/ Interim Program Manager (Memory Support)
Brookdale Skyline
Colorado Springs, CO
03.2013 - 10.2017
- Started as PRN status in assisted living in 2013. Full-time status in memory care unit in 2016. Interim Program Manager (memory care) December 2016 through end of January 2017. Lead Med Tech of memory care unit 2016 till October 2017.
- Facilitated games and activities with residents to enrich their lives and give them purpose.
- Attended care conferences with families to help them understand the care needed for their loved one
- Gave weekly updates on their family member.
- Advocated for residents for additional services and adapted equipment.
- Read and recorded temperature, pulse and respiration.
- Assisted with adequate nutrition and fluid intake.
- Assisted resident with transfers.
- Charted daily information on the residents.
- Assisted with ADLs.
- Exhibited compassionate care and communication with regard to issues of death and dying.
- Provided continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Education
Associate of Arts - Education
PPCC
Colorado Springs, Colorado01-2015
Associate of Science - Occupational Studies- Medical Assisting
Intellitec Medical Institute
Colorado Springs, CO, USA01-2014
CNA - Nursing Assist
Academy of Medical and Health Science
Colorado Springs, CO, USA01-2012
Skills
- Personal and professional integrity
- Cultural awareness and sensitivity
- Problem resolution ability
- File/record maintenance
- Billing and coding
- Report generation and analysis
- Proven patient and self-discipline
- Hiring/ Onboarding new staff
- Quality assurance standards
Community Service
- Girl Scout Leader, CO
- Foster Parent for a year, CO
- Soccer Coach
Timeline
Activity/Director of Transportation
Medallion Post Acute Rehabilitation
06.2020 - Current
Active Living Director
Springs Ranch Memory Care Community
04.2019 - 06.2020
Memory Care Director
Bonaventure of Castle Rock
07.2018 - 04.2019
Community Life Coordinator
The Retreat at Sunny Vista
10.2017 - 07.2018
CNA/ Med Tech/ Interim Program Manager (Memory Support)
Brookdale Skyline
03.2013 - 10.2017
Associate of Science - Occupational Studies- Medical Assisting
Intellitec Medical Institute
CNA - Nursing Assist
Academy of Medical and Health Science
Associate of Arts - Education
PPCC