Tiffany St. Hilaire

Summary

Experienced restaurant and hospitality professional with 7+ years of high-volume serving experience, including leadership and training responsibilities. Skilled in guest service, bartending, upselling, wine recommendations, and maintaining accuracy in fast-paced environments. Background includes high-end waterfront dining, seasonal beach club operations, entertainment hospitality, and lifeguard and guest-safety work serving premium clientele. Known for reliability, a strong work ethic, and the ability to adapt quickly to new systems and demanding service environments.

Overview

2027

years of professional experience

Work History

Seasonal Server / Bartender

Surf Point 360

Ogunquit, ME

05.2025 - Current

Deliver polished food and beverage service in a high-end waterfront dining environment.
Prepared and served cocktails, wine, beer, and other beverages with a focus on accuracy and presentation standards.
Provide attentive, personalized hospitality to vacationers, local guests, and premium clientele.
Utilized detailed menu knowledge and suggestive selling techniques to enhance dining experiences and drive beverage sales.
Manage multiple tables and bar guests while maintaining accuracy, professionalism, and appropriate pacing.
Coordinate closely with kitchen, bar, and service teams during high-volume seasonal shifts.
Maintain elevated service and presentation standards in a busy, destination-focused restaurant.
Responded to special requests, dietary needs, and guest concerns with professionalism to ensure guest satisfaction.

Server / Trainer

Olive Garden

, Albany NY, Portsmouth NH

01.2017 - Current

Provide consistent, high-volume table service in a fast-paced casual dining environment.
Trained new servers on POS systems, service standards, menu knowledge, and guest-experience expectations to ensure seamless service.
Upsell seasonal promotions, appetizers, desserts, wine, and other beverage pairings to increase check averages.
Apply strong menu and wine knowledge to provide personalized guest recommendations.
Maintained high guest satisfaction during peak dining periods, contributing to a positive dining experience.
Manage multiple tables efficiently while maintaining order accuracy and attentive service.
Recognized for consistent dependability and teamwork, effectively supporting colleagues in high-pressure situations, teamwork, and remaining composed under pressure.

Server / Guest Service Associate

Topgolf

09.2024 - 05.2025

Delivered high-energy food and beverage service in a high-volume entertainment venue.
Managed multiple guest bays and large-group orders with speed and accuracy.
Leveraged suggestive selling and promotional awareness to boost food and beverage sales.
Coordinated with team members to ensure seamless service during peak-demand periods.
Ensured high guest satisfaction in fast-paced, experience-driven environment.

Beach Patrol / Lifeguard & Facilities Staff

Kennebunk Beach Club

Kennebunk, ME

2022 - 2025

Ensured guest safety through active beach patrol and lifeguard responsibilities in a high-traffic seasonal environment.
Responded swiftly to guest needs, safety concerns, and emergency situations, ensuring high safety standards.
Maintained a clean and organized environment to promote a guest-focused experience during peak-season operations.
Ensured facilities were well-maintained to enhance guest experience. and operational readiness throughout beach and club areas.
Provided professional service to high-end club members and guests in a premium hospitality setting.

Education

Bachelor of Arts - Communication

University At Albany, SUNY

Albany, NY

Skills

High-volume restaurant service
Bartending and beverage service
Fine-dining and waterfront hospitality
Guest engagement and personalized service
Upselling and check-average growth
Seasonal promotions and menu execution
Wine knowledge and basic pairing recommendations

Cocktail, beer, and wine service
POS systems and order accuracy
Team training and support
Fast-paced multitasking
Safety awareness and guest-first service
Experience serving high-end clientele
Large-party and group service

Timeline